Specifications

Establishing Huntgroup Membership
14-6 AltiContact Manager Administration Manual
Establishing Huntgroup Membership
There are two different ways to attach extensions to huntgroups.
1. If you select a huntgroup in the Huntgroup Configuration window,
then click the Group Member tab; you open the group view of the
Huntgroup window, which provides for adding extensions to the
selected huntgroup.
2. If you select an extension from the Agent/Supervisor/Extension side
window list in the Agent Extension Configuration General window,
then click the Group tab, you open the Extension view of the
Workgroup window, which provides for assigning workgroups to the
selected extension and for setting wrap-up times.
This section discusses the first way first.
Important: Regardless of which way you add extensions to huntgroups,the
order in which you add extensions can have consequences. For
example, one way of handling incoming huntgroup calls is to
always send the call to the first extension, if available, the
second if the first is not available, and so forth.
When you add an extension to a huntgroup, the extension is in
the “Logout” state. The huntgroup member must manually log
in.