Specifications
Table Of Contents
- Preface: About This Manual
- Overview
- Key AltiContact Manager Characteristics
- Call Center/IP PBX Features
- Automatic Call Distribution Features
- IVR Features
- AltiGen Voice Mail Features
- Internet Integration Features
- System Administration Features
- T1/PRI/E1 Features
- Voice over IP Features
- Voice over IP Session Support AltiContact Manager Features
- AltiWare Tools
- Optional Add-On Software
- Optional Add-On Products
- Optional Kits
- Key AltiContact Manager Characteristics
- System Requirements
- Hardware Requirements
- System Key Requirement
- Selecting the AltiContact Manager Platform
- Minimum System Requirements
- Proper Grounding and Loop Current
- Uninterruptible Power Supply (UPS)
- Operating Environment
- AltiGen Telephony Boards
- Functional Specifications
- AltiGen Board Installation
- AltiGen Board Options
- System Limitations
- Power Requirements
- Heat Factor
- Installing a Cooling Fan
- Proper Board Handling Procedures
- Electrostatic Discharge (ESD) Warning
- Operating Environment
- Packaging for Shipment and Storage
- AltiContact Manager Conference Resource Limits
- Software Installation
- Software License Activation and Registration
- New Installation
- Upgrading AltiWare OE
- License Activation and Registration Process
- Online License Registration Procedures
- Manual Online License Registration Procedure
- Offline Registration Procedures
- Windows Emergency Repair Disk
- Installing ACM Administrator on Remote Systems
- Running ACM Administrator
- Shutting Down AltiContact Manager when Changing or Adding Hardware
- Transferring the AltiContact Manager to Another Server Chassis
- AltiContact Manager Uninstall
- Software Installation Troubleshooting
- Getting Around ACM Administrator
- System Configuration
- Setting General Parameters
- Setting a System Number Plan
- Setting Business Hours
- Routing Calls on Holidays
- Configuring System Speed Dialing
- Defining System Call Restrictions
- Creating Account Codes
- Setting up Call Reports
- Using a Tenant Table
- Country Relevant
- CT-Bus Clock Configuration
- Audio Peripheral Configuration
- Board Configuration
- Trunk Configuration
- Voice Mail Configuration
- VoIP Configuration
- Defining an IP Dialing Table
- Setting VoIP Codecs
- Network Configuration Guidelines for VoIP
- Network Configuration Guidelines for the Alti-IP 600
- Configuration Guidelines for NAT
- Firewall Considerations
- Setting up H.323 Traffic Forwarding for H.323 NAT
- Setting Up an AltiContact Manager-to- AltiContact Manager IP Network
- Out Call Routing Configuration
- IVR Configuration
- CallCenter Configuration
- Agent Configuration
- Huntgroup Configuration
- Workgroup Configuration
- Setting Up IP Extensions
- Alti-IP 600 Phone Configuration
- Application Extension Configuration
- System Data Management
- System Report Management
- Data and Internet Integration
- AltiWeb
- Using TAPI
- Tools
- Basic Call Router & Call Router Advanced
- Call Accounting Report Formats
- E1 R2 CAS Installation
- Product Repair Services & Technical Support
- Glossary
- Index
- Readers Comment Form
Feature Tips
13-38 AltiContact Manager Administration Manual
Feature Tips
Each time a user logs into the AltiGen Voice Mail System, the user will
hear a Feature Tip, helpful tips and reminders of the most useful features
for optimal use of AltiContact Manager. There are a total of eleven tips and
a different tip is played each time the AltiGen Voice Mail System is
accessed. Another way to listen to Feature Tips is by pressing #55 on the
telephone. You can listen to just one tip at a time or listen to all the tips at
once.
Individual users may turn this feature off (stop AltiContact Manager from
playing Feature Tips at the beginning of the AltiGen Voice Mail System
login) by pressing 6 at the Personal Options menu. This is a toggle feature,
so pressing 6 at the Personal Options menu will turn it back on if it is off.
You may, however, want to completely disable this feature for all users.
To disable Feature Tips system-wide:
1. Select Run from the Start menu and enter regedit to open the
Registry Editor.
Caution: Changing the registry can affect the configuration of your
system! We recommend making a backup copy of the
registry before making any changes.
2. Go to the following location:
\HKEY_LOCAL_MACHINE\SOFTWARE\AltiGen
Communications, Inc.\AltiWare\
3. Create a new DWORD Value (select DWORD Value from the New
option under the Edit menu) called FeatureTipEnabled.
4. Set the Value data to 0 to disable Features Tips. (Set the Value data
back to 1 to enable Feature Tips again.)
5. Open the System Configuration window of AltiContact Manager and
click OK without making any changes in the data fields. It is not
necessary to restart AltiContact Manager.