Specifications

Agent Configuration
AltiContact Manager Administration Manual 13-37
13. Agent
Configuration
Figure 12. Monitor List window, Agent Extension Configuration
To add members to the list:
1. From the Monitor Available list, select the extensions to add to the
extension user’s AltiView Change Monitor window.
2. Click Add to move the extensions to the Monitor List.
To remove members:
1. Select the extensions in the Monitor List.
2. Click Remove.
Select the Trunk Monitor Enable check box to allow monitoring of the
AltiLink Plus trunk events at the selected extension.
Click the Default button to return the settings to the default—the extension
can monitor its own calls.