Specifications

Agent Configuration
AltiContact Manager Administration Manual 13-35
13. Agent
Configuration
Specifying Forwarding Numbers
The Forwarding Numbers are used by the system to find the user when
ONA is active. You can set up to four different numbers. When ONA is
active, the system dials the forwarding number(s) in the order from
Forwarding Number 1 through Forwarding Number 4. The Forwarding
Number order does not correspond to the Schedule order—Forward
Number 4 is not used first during Schedule Number 4.
You can forward to another extension, or to an outside number. You can
use an outside number only if the extension is set to allow for Transferred/
Conferenced/Forwarded calls, an Other Call Restrictions optioninthe
Extension Configuration Restriction window.
When you use the outside number option, select a trunk or route access
code in the drop-down list and type in the phone number as it would be
dialed after keying the access code.
Enable the Check Password option to force users to enter their extension
password when a call is forwarded to them via ONA. This ensures that only
the owner of the forwarding extension can answer the call.
Note: If you disable this option, a call forwarded via ONA that is picked
up by a voicemail box or answering machine will connect, and will
not try any subsequent Forwarding Numbers.
Setting Up Monitor Lists
The Monitoring List window provides for setting up lists of extensions for
which call processing events can be monitored by the user of a selected
extension. Once this monitoring list is established, the application logging
into the extension can receive AltiLink Plus events for the monitored
extensions. The monitored list is available in the AltiView and AltiAgent
Change Monitor windows.
WARNING!
Listeningintoorrecordingaconversationwithouttheconsentofoneor
both parties may be a violation of local, state and federal privacy laws. It
is the responsibility of the users of this feature to assure they are in
compliance with all applicable laws