Specifications

Agent Configuration
AltiContact Manager Administration Manual 13-33
13. Agent
Configuration
To configure ONA, select the extension number from the Agent/
Supervisor/Extension side window list, then click the One Number
Access tab.
Figure 11. One Number Access window, Agent Extension Configuration
Note: You can use Apply to to apply some ONA settings to one, some,
or all extensions of the same type—physical to physical, etc., but
only if the extensions are ONA enabled in the Answering window.
See “Apply To Button” on page 13-2 for more information on
using Apply to.
Enabling One Number Access
In the One Number Access window, you enable the function by selecting
one of the following options:
• Enabled at any time
• Enabled during business hours only
• Enabled during non-business hours only
• Enabled based on the following schedules
If you select this last option, Enabled based on the following schedules,
you can then select and set up to four different time periods—Schedules 1
through 4—using the From and To time drop-down lists.