Specifications

Setting Answering Options
13-28 AltiContact Manager Administration Manual
Setting Answering Options
Answering options include forwarding, handling busy calls, handling no-
answers and other options. Which options are available depends on the type
of extension. Virtual and physical extensions each use somewhat different
answering options.
You can use Apply to to apply call restriction settings to one, some, or all
extensions. See “Apply To Button” on page 13-2 for more information on
using Apply to. However, since the available options vary with the type of
extension, you can only apply the choices to the same type of extension.
For example, If you are working with the settings for a virtual extension,
you can use Apply to to apply changes to one, some, or all virtual
extensions, but not to physical numbers.
To work with extension answering options, select the extension number
from the Agent/Supervisor/Extension side window list, then click the
Answering tabtoopentheAnsweringwindow.
Figure 10. Answering window, Agent Extension Configuration