Specifications

Agent Configuration
AltiContact Manager Administration Manual 13-25
13. Agent
Configuration
Outcall to Cellular or PCS Phone Numbers
When an outcall is made by the system (for One-Number-Access, Mes-
sage Notification, Zoomerang, Call Forwarding, etc.) to a cellular or PCS
phone, it may ring the phone once but not necessarily present the call and
make a connection. This will happen if the ringback tone played by the
cellular service provider does not confirm to standard ringback tones. To
work around this problem, instruct users to append a few commas (,)tothe
outcall (cellular) number when entering it. Each comma provides a one
second pause.
Setting Notification Timing
You can set the type of delay detection and the duration (from 5 to 30
seconds) before the system sends the return phone number (the System
Main Number as set in the System Configuration General window) after
the system detects an answer when sending a notification:
• Seconds after Dialing—the delay (from 5 to 30 seconds) after dialing
before the system sends the return phone number.
• Seconds after Answered—the delay (from 5 to 30 seconds) after a
call is answered before the system sends the return phone number.
Setting Notification Business Hours
You can choose one of three options for when the extension user is to be
notified of new messages:
• Non-Business Hours—notification only during non-business hours.
Business hours are set in the System Configuration Business Hours
window (“Setting Business Hours” on page 5-8)
• From/To—notification during a specified time of day. Select the
hours in the From and To time scroll boxes
• Any Time—notification at all times (every day)
Enabling Message Notification
After configuring your message notification settings, to enable message
notification, check the “Allow Calls to be Transferred/Conferenced/
ForwardedtoanOutsideNumber” field in the Restriction page of
Extension Configuration.