Specifications

Agent Configuration
AltiContact Manager Administration Manual 13-19
13. Agent
Configuration
Note: You can use Apply to to apply speed dialing numbers to one,
some, or all physical extensions. See “Apply To Button” on
page 13-2 for more information on using Apply to.
Setting the Mailbox Options
The Mail Management settings define how voice messages are handled
for an extension: whether the mailbox is information only or is full-
featured, how messages are announced and processed, and how much
capacity is allotted to message storage.
To work with mailbox settings, select the extension number you want to
work with from the Agent/Supervisor/Extension side window list, then
click the Mail Management tab to open the Mail Management window.
Figure 7. Mail Management window, Agent Extension Configuration
Note: You can use Apply to to apply mailbox settings to one, some, or
all extensions. See “Apply To Button” on page 13-2 for more
information on using Apply to.