Specifications

Agent Configuration
AltiContact Manager Administration Manual 13-11
13. Agent
Configuration
Configure the following hardware extension-specific features:
Caution: Use caution in setting the Receiver Gain or the
Transmission Attenuation. If either setting is too high, the
result will be distortion in voice quality.
Triton Analog Station Line Properties
If you select a Triton Analog Station Board extension and click the Line
Properties button, you’ll see the Triton Analog Station Line Properties
dialog box. Note that you can use the Apply to… button to apply these
hardware settings to one, some, or all ports on the board. Using Apply to…
is discussed “Apply To Button” on page 13-2.
You can also access this window by double-clicking a span in Channel
Mapping List of the Triton Analog Station Board configuration window.
Parameter Description
Message Waiting
Signal Type
Type of Message Waiting indicator for the phone set:
•None
• Voltage—voltage-based indicator.
• FSK—Frequency Shift Keying indicator.
• Tone—tone-based indicator.
Caller ID Signal
Format
MessageformatwithwhichtosendCallerID
information:
•None
• SDMF—SingleDataMessageFormatfor
supportingand sending a single data type, such as
phone numbers.
• MDMF—Multiple Data Message Format for
supporting and sending multiple data types, such
as name and number information.
Receiver Gain/
Transmission
Attenuation
Incoming and outgoing volume for every extension.
Unlike the Quantum board, these slide settings have
positive and negative values. Both defaults are 0
decibels.