Specifications
Table Of Contents
- Preface: About This Manual
- Overview
- Key AltiContact Manager Characteristics
- Call Center/IP PBX Features
- Automatic Call Distribution Features
- IVR Features
- AltiGen Voice Mail Features
- Internet Integration Features
- System Administration Features
- T1/PRI/E1 Features
- Voice over IP Features
- Voice over IP Session Support AltiContact Manager Features
- AltiWare Tools
- Optional Add-On Software
- Optional Add-On Products
- Optional Kits
- Key AltiContact Manager Characteristics
- System Requirements
- Hardware Requirements
- System Key Requirement
- Selecting the AltiContact Manager Platform
- Minimum System Requirements
- Proper Grounding and Loop Current
- Uninterruptible Power Supply (UPS)
- Operating Environment
- AltiGen Telephony Boards
- Functional Specifications
- AltiGen Board Installation
- AltiGen Board Options
- System Limitations
- Power Requirements
- Heat Factor
- Installing a Cooling Fan
- Proper Board Handling Procedures
- Electrostatic Discharge (ESD) Warning
- Operating Environment
- Packaging for Shipment and Storage
- AltiContact Manager Conference Resource Limits
- Software Installation
- Software License Activation and Registration
- New Installation
- Upgrading AltiWare OE
- License Activation and Registration Process
- Online License Registration Procedures
- Manual Online License Registration Procedure
- Offline Registration Procedures
- Windows Emergency Repair Disk
- Installing ACM Administrator on Remote Systems
- Running ACM Administrator
- Shutting Down AltiContact Manager when Changing or Adding Hardware
- Transferring the AltiContact Manager to Another Server Chassis
- AltiContact Manager Uninstall
- Software Installation Troubleshooting
- Getting Around ACM Administrator
- System Configuration
- Setting General Parameters
- Setting a System Number Plan
- Setting Business Hours
- Routing Calls on Holidays
- Configuring System Speed Dialing
- Defining System Call Restrictions
- Creating Account Codes
- Setting up Call Reports
- Using a Tenant Table
- Country Relevant
- CT-Bus Clock Configuration
- Audio Peripheral Configuration
- Board Configuration
- Trunk Configuration
- Voice Mail Configuration
- VoIP Configuration
- Defining an IP Dialing Table
- Setting VoIP Codecs
- Network Configuration Guidelines for VoIP
- Network Configuration Guidelines for the Alti-IP 600
- Configuration Guidelines for NAT
- Firewall Considerations
- Setting up H.323 Traffic Forwarding for H.323 NAT
- Setting Up an AltiContact Manager-to- AltiContact Manager IP Network
- Out Call Routing Configuration
- IVR Configuration
- CallCenter Configuration
- Agent Configuration
- Huntgroup Configuration
- Workgroup Configuration
- Setting Up IP Extensions
- Alti-IP 600 Phone Configuration
- Application Extension Configuration
- System Data Management
- System Report Management
- Data and Internet Integration
- AltiWeb
- Using TAPI
- Tools
- Basic Call Router & Call Router Advanced
- Call Accounting Report Formats
- E1 R2 CAS Installation
- Product Repair Services & Technical Support
- Glossary
- Index
- Readers Comment Form
xxx AltiContact Manager Administration Manual
besteht, wenn das Stromversorgungskabel aus dem Stecker gezogen ist. Die Erdung des
Zusatzkabels muß den geltenden Bestimmungen für den Endanschluß von
Metallbrücken im Teil K, Artikel 250 des Nationalen Elektrokodex, [in Park (?) K of
Article 250 the National Electric Code], ANSI/NFPA 70, und Artikel 10, Teil I des
Kanadischen Elektrokodex, Tei I, [and Article 10, Part I of the Canadian Electrical
Code, Part I] C22.1entsprechen. Der Endanschluß des Zusatz-Geräteerdungskabels ist
erlaubt sowohl an Baustahl, an Zuführungsbahnen oder an jedem Gegenstand, der auf
Dauer und verläßlich mit geerdetem elektrischem Gerät verbunden ist.
3. Blanke, umhüllte oder isolierte Erdungskabel sind zulässig. Ein umhülltes oder isoliertes
Erdungskabel muß eine durchgehend grüne Oberfläche, oder eine grüne mit einem oder
mehreren gelben Streifen,
4. Erdleitungen dürfen nicht durch Stahlrohre führen.
UL Hardware Preparation
(Preparación del Equipo UL/Gerätevorbereitung gemäß UL
(Underwriter's Laboratories, Inc.))
Prepare the hardware as follows ensuring that the relevant manufacturer’s installation
instructions are complied with. If you have doubts about any of these, call your supplier.
1. This apparatus must be professionally installed.
2. Select a “CE” computer chassis according to the Safety Requirements above, ensuring
that it has an external marked earth point.
3. The host machine ISA bus pins B1, B10 or B13 MUST be tested to ensure that there is
less than 0.1 Ohms to the earthing terminal.
4. The host machine PCI bus pins complies with PCI Board specifications Rev. 2.1 (5V 32-
bit).
5. Prepare the chassis, in accordance with the PC manufacturers instructions, to receive the
necessary PC cards, ensuring the installation of extension cards does not result in non-
conformance to the Safety Requirements above.
6. When installing a system using AltiGen’s cards, note that the continued compliance to
the LVD and EMC EU Directives at the system level is the responsibility of the system
supplier.
7. Prepare above cards ensuring all jumpers are set according to the manufacturer’s
instructions.
8. Attach suitable grounded ESD wrist strap between wrist and earth.
9. Follow the manufacturer’s instruction and install above cards into PC.
Note: If more than three cards are using the MVIP, ensure that the Quantum or Triton
board set as board zero is installed at one end of the MVIP cable and the board at the far
end of the MVIP cable has its switch set to terminated (switch closed).
10. Replace PC outer case.
11. Connect a fixed earth from the PC to a suitable premises fixed earthing point. Note that
the earthcable must be at least the same gauge as the live wire of the main cord and fixed
to the earth terminal and the rear of the PC. (6 AWG recommended, 8 AWG minimum.)
12. Connect cable supplied with AltiServ to the “D-type sub-miniature” (25 pin) connector
on the AltiServ card and the connector to the Modular RJ-11 Patch Panel.