Specifications

Setting up Extensions
13-8 AltiContact Manager Administration Manual
• The recording setting at Extension Configuration only applies to
personal calls. The recording setting at Workgroup Configuration only
applies to workgroup calls. To allow an agent to record all calls
(personal and workgroup), both recording settings must be enabled.
Changing the Extension Location or Type
Changing the Type
The type of extension is set when you create the extension: physical or
virtual, described on page 13-2. After you create the extension, the
extension is displayed in brackets within a tree list on the left side of the
General window.
You can change a Virtual extension to a Physical one, and vice versa.
If you change the type to physical, you can also set the location and
configure the line as discussed in the subsequent paragraphs.
Changing the Location
When you create a physical extension, you assign it a location or you accept
an automatically assigned location. If you have available extensions, you
can change the location in the General window.
To change the location, select the extension number in the list of
extensions, then click the Previous or Next buttons to change the slot and
channel settings until the location you want is displayed. Like other
changes, this change isn’t finalized until you click Apply.
Setting an IP Extension
The IP Extension option allows an H.323 compliant terminal device (IP
phone) to connect to AltiContact Manager. IP extensions have the same
features as analog stations. For system requirements and limitations on
setting up IP extensions, see Chapter 16, Setting Up IP Extensions.
To use the IP Extension option, check the Enable IP Extension,thenset
the IP addressing by choosing either Dynamic or Static IP Addressing.If
you choose Static addressing, you need to type in a Logon IP Address.
The type of addressing you use affects users: