Specifications

Agent Configuration
AltiContact Manager Administration Manual 13-5
13. Agent
Configuration
To set the Personal Information:
Type in the User Name, Password, DID, Tenant Group, and optional
Description:
• First Name and Last Name of the extension user, each with a
maximum of 32 characters.
• Password for the extension user. The default is the system default
password set on the Number Plan tab of the System Configuration
window.
A valid password must be 4 to 8 digits (numbers or letters A-Z) in length
and cannot be the same as its extension number. Basic password patterns,
such as repeated digits (1111), consecutive digits strings (1234), or digits
that match the extension (Ext. 101 using 1012, 9101, 10101, etc.) are not
allowed. The letters map to numbers as follows:
• DID Number—each extension can be assigned a DID number. This
number does not have a fixed length, but the length must be long
enough (range 2–16) for the system to match the DID incoming call.
It is HIGHLY recommended to use the full 10 digit DID number, not
just the last few digits. This full number guarantees the system can
send the correct number as the Caller ID on PRI lines. With fewer
digits, the system sends the trunk’s configured phone number as the
Caller ID. If the trunk number is not configured, the system main
number is sent.
Also, if more than 12 digits are assigned for the DID number, when
the extension makes an outbound call through PRI trunks, all the dig-
its will be sent to the target number. If the target number is not able to
display all the digits, it may show “Unknown Number” in the Caller
ID display.
Note: Please note the following information regarding Caller ID
when using particular phones.
• Some phones (such as Nortel) can only display up to 12
digits for the Caller ID.
Numbers Letters Numbers Letters
2 A,B,C,a,b,c 6 M,N,O,m,n,o
3 D,E,F,d,e,f 7 P,Q,R,S,p,q,r,s
4 G,H,I,g,h,i 8 T,U,V,t,u,v
5 J,K,L,j,k,l 9 W,X,Y,Z,w,x,y,z