Specifications

Setting up Extensions
13-4 AltiContact Manager Administration Manual
Adding New Extensions
To add a new extension:
1. Click the Add button in the General window. The Add New
Extension dialog box opens.
Figure2. AddNewExtensiondialogbox
2. Type in an Extension Number.
The number must begin with a number assigned to be used for exten-
sion, and it must be the length assigned to extensions, both of which
are set in the Number Plan in System Configuration as described in
“Setting a System Number Plan” on page 5-4.
3. Select the Type of extension from the two options, Physical or
Virtual.
4. Depending on the type of extension you’re creating, take one of the
following actions:
• If you’re setting a virtual number, you’re done. Click OK.
• If you’re setting up a physical extension, select an available
physical location—slot and channel for the line—then click OK.
The slots (logical board ID) and the channels (the ports) are dis-
played and available if they have not yet been assigned to an exten-
sion.
Establishing Basic Extension Attributes
After you create an extension, you can set other basic attributes in the
Agent Configuration General window: