Specifications

AltiContact Manager Administration Manual 13-1
13. Agent
Configuration
C HAPTER 13
Agent Configuration
There are two types of Agent extensions:
• Physical Extensions are associated with a physical port and device,
usually a telephone set. This is what most users think of as an
extension.
• Virtual Extensions are not associated with a physical port. Virtual
extensions can be used as message mailboxes and in telephone sharing
environments. Users of a virtual extension can log in on any available
station to access physical extension features using Feature Codes.
You can create up to 2,000 total (physical + virtual) extensions.
IP extensions can be configured either as physical or virtual extensions.
After creating the extensions, you then work with the following settings,
each of which is accessed by a tab in the Agent Configuration window.
• General setup—creating the extension numbers and assigning people
to the extensions, creating workgroup pilot numbers, and setting other
basic parameters.
• Group—add or remove huntgroup members.
• Speed Dialing—extension speed dial numbers.
• Mail Management—capacity and features options for extension
mailboxes.
• Notification—preferences and options for voice mail notifications.
• Restriction—extension out-call restrictions.
• Answering—call forwarding, call waiting, and call handling
preferences and options.
• One Number Access—special handling for designated VIP calls.
• Monitor List—extension rights to monitor other extension calls.