Specifications

DNIS Routing
12-4 AltiContact Manager Administration Manual
To access DNIS routing, select CallCenter Configuration... on the
Management menu, then click the DNIS Routing tab.
Figure 2. DNIS Routing window, CallCenter Configuration
Adding and Deleting DNIS Route Entries
To add entries to the DNIS routing table, click the Add button. In the dialog
box that appears, type in a DNIS Number and a descriptive DNIS Name,
then click OK.
The number and name entries have the following requirements:
•TheDNIS Number must be devoid of all characters except the
numbers 0–9 (the hyphen is not accepted in this dialog box). For
example, 2529876 is a good entry, but 252-9876 is not.
•TheDNIS Name is descriptive and optional; it can be used to remind
you about the nature of the number and routing. For example, you
might give the 2529876 number the name, “Tech Support.”
To delete an entry, select it in the DNIS number list, then click Delete.