Specifications

Phrase Management
11-12 AltiContact Manager Administration Manual
6. The system will replay the recorded phrase. Press # if the recording is
acceptable.
7. At the Phrase Management menu, press 2 to record additional prompts
or star (*) to exit Phrase Management.
Using Professionally Recorded Phrases
Recording studios such as Worldly Voices (see AltiGen’s Support Page at
http://support.altigen.com for more information) provide professionally
recorded prompts as electronic files that can be installed and used on
AltiWare.
AltiGen provides a utility to convert these files into the proper AltiWare
format. Some recording studios provide the conversion service for an
additional fee. The converted file can then be used for IVR or group setup.
To install professionally recorded phrases or prompts:
1. Assign a prompt number (between 0001 to 0999) to each prompt you
would like recorded.
2. Submit your prompt script and prompt number to the recording studio.
3. Instruct the recording studio to record prompts in either 8KHz or
11.025KHz mono in the WAVE format.
4. Ask the studio to convert the WAVE file(s) into the proper AltiWare
format.
• If using Worldly Voices, this conversion is done for you.
• If you are using a studio other than Worldly Voices, the conversion
utility is available from AltiGen’s Support Web site at http://
support.altigen.com. This utility allows you to convert an audio file
recorded at either 8KHz or 11.025KHz in the WAVE format to an
AltiWare playable audio file.
5. The prompt should be saved in the following file name format:
• 0001.wav for phrase #0001
• 0002.wav for phrase #0002, etc.
6. Once you receive the prompts in the AltiWare format, place them in
the altiserv\phrases\LangCustom directory on the AltiWare.
Your prompts are now ready to be used in IVR or group setup.