Specifications
Table Of Contents
- Preface: About This Manual
- Overview
- Key AltiContact Manager Characteristics
- Call Center/IP PBX Features
- Automatic Call Distribution Features
- IVR Features
- AltiGen Voice Mail Features
- Internet Integration Features
- System Administration Features
- T1/PRI/E1 Features
- Voice over IP Features
- Voice over IP Session Support AltiContact Manager Features
- AltiWare Tools
- Optional Add-On Software
- Optional Add-On Products
- Optional Kits
- Key AltiContact Manager Characteristics
- System Requirements
- Hardware Requirements
- System Key Requirement
- Selecting the AltiContact Manager Platform
- Minimum System Requirements
- Proper Grounding and Loop Current
- Uninterruptible Power Supply (UPS)
- Operating Environment
- AltiGen Telephony Boards
- Functional Specifications
- AltiGen Board Installation
- AltiGen Board Options
- System Limitations
- Power Requirements
- Heat Factor
- Installing a Cooling Fan
- Proper Board Handling Procedures
- Electrostatic Discharge (ESD) Warning
- Operating Environment
- Packaging for Shipment and Storage
- AltiContact Manager Conference Resource Limits
- Software Installation
- Software License Activation and Registration
- New Installation
- Upgrading AltiWare OE
- License Activation and Registration Process
- Online License Registration Procedures
- Manual Online License Registration Procedure
- Offline Registration Procedures
- Windows Emergency Repair Disk
- Installing ACM Administrator on Remote Systems
- Running ACM Administrator
- Shutting Down AltiContact Manager when Changing or Adding Hardware
- Transferring the AltiContact Manager to Another Server Chassis
- AltiContact Manager Uninstall
- Software Installation Troubleshooting
- Getting Around ACM Administrator
- System Configuration
- Setting General Parameters
- Setting a System Number Plan
- Setting Business Hours
- Routing Calls on Holidays
- Configuring System Speed Dialing
- Defining System Call Restrictions
- Creating Account Codes
- Setting up Call Reports
- Using a Tenant Table
- Country Relevant
- CT-Bus Clock Configuration
- Audio Peripheral Configuration
- Board Configuration
- Trunk Configuration
- Voice Mail Configuration
- VoIP Configuration
- Defining an IP Dialing Table
- Setting VoIP Codecs
- Network Configuration Guidelines for VoIP
- Network Configuration Guidelines for the Alti-IP 600
- Configuration Guidelines for NAT
- Firewall Considerations
- Setting up H.323 Traffic Forwarding for H.323 NAT
- Setting Up an AltiContact Manager-to- AltiContact Manager IP Network
- Out Call Routing Configuration
- IVR Configuration
- CallCenter Configuration
- Agent Configuration
- Huntgroup Configuration
- Workgroup Configuration
- Setting Up IP Extensions
- Alti-IP 600 Phone Configuration
- Application Extension Configuration
- System Data Management
- System Report Management
- Data and Internet Integration
- AltiWeb
- Using TAPI
- Tools
- Basic Call Router & Call Router Advanced
- Call Accounting Report Formats
- E1 R2 CAS Installation
- Product Repair Services & Technical Support
- Glossary
- Index
- Readers Comment Form
xxviii AltiContact Manager Administration Manual
25 mm of air Class V-1 or better. Also, the card must be separated from openings in the
top or sides of the enclosure by at least 25 mm of air or by a barrier of flammability Class
V-1 or better unless the openings comply with one of the following:
• not exceed 5 mm in any direction, or
• not exceed 1 mm in width, regardless of length
3. Any holes in the chassis not conforming to the above should be covered with a metal
perforated screen, with holes not exceeding 5 mm diameter, fixed internally.
1. El cordón de la línea troncal de interconexión debe ser, por lo menos, calibre 26 AWG.
2. El armazón del equipo principal en el que se instale esta tarjeta troncal debe estar
diseñado a prueba de incendios y cumplir con los requisitos de inflamabilidad que
dispone el Párrafo 4.4.3 del Artículo 1995 del Código 22 de la UL1950/CSA5. Además,
la tarjeta debe encontrarse alejada de materiales internos de clase inflamable, o por
debajo, de por lo menos 25 mm de aire de la Clase V-1 o superior. También, la tarjeta
debe encontrarse alejada de cualquier abertura superior o lateral de la cubierta, por lo
menos mediante 25 mm de aire o a través de una barrera de inflamabilidad Clase V-1 o
superior, salvo cuando las aberturas se apeguen a cualesquiera de los siguientes criterios:
• No excedan de 5 mm en cualquier dirección, o
• No excedan de 1 mm de ancho sin importar su longitud.
3. Cualquier orificio del chasis que no cumpla con las especificaciones anteriores deberá
cubrirse con una malla metálica perforada, fija por dentro, cuyas perforaciones no
deberán exceder de 5 mm de diámetro.
1. Das Kabel für die Hauptverbindungsleitung muß mindestens 26AWG entsprechen.
2. Der Einbau der Hauptkarte im Hauptgerät muß feuerfest sein und den
Entflammbarkeitserfordernissen des Untertitels UL1950/CSA C22: 1995 4.4.3
entsprechen. Zusätzlich muß ein Abstand von mindestens 25 mm und der Luftklasse V-
1 zwischen der Karte und internen Materialien mit mindestens Entflammbarkeitsklasse
bestehen. Weiterhin muß zwischen der Karte und Öffnungen auf der Oberseite und an
den Seiten des Gehäuses ein Luftabstand von mindestens 25 mm oder aber eine Sperre
von mindestens der Entflammbarkeitsklasse V-1 bestehen, es sei denn, die Öffnungen
entsprechen folgenden Ansprüchen:
• in allen Richtungen nicht größer als 5 mm, oder
• nicht breiter als 1 mm, ungeachtet der Länge.
3. Alle Öffnungen im Gehäuse, die nicht den obigen Anforderungen entsprechen, sind mit
einem perforierten Deckel zu schließen, dessen Löcher nicht größer sind als 5 mm im
Durchmesser. Der Deckel muß von innen am Gehäuse angebracht werden.The
interconnecting trunk line cord should be at least size 26AWG.
Instructions for Hardwired Earth Connection
(Instrucciones para El Cableado de La Conexión a Tierra/Anleitungen
für festverdrahtete Erdanschlüsse)