Specifications

IVR Configuration
AltiContact Manager Administration Manual 11-9
Auto Attendant
Configuration
11. IVR
Configuration
To use the Collect Digits action:
1. Selecting the Adv. - Collect Digit action, first set the following
additional parameters:
Figure 3. Collect digits
• Text Tag—a name for this set of options.
• Min. Length—the minimum length of digits to be collected.
• Max. Length—the maximum length of digits to be collected.
• PSTN Call Inter-Digit Timeout—the length of time the system
will wait between collecting of digits before timing out.
• Web Call Response Timeout—the length of time the system will
wait for digits after responding to a web-based call before timeout.
2. Click the expanded &-menu item in the item tree and treat it as a
normal item—that is, give it a name, a prompt, a push URL if
appropriate, and an action to take.
3. If the Collect Digits action fails (due to time out or not enough digits
are collected), you can set the IVR to take a failover routing, or back
up action. Use the dropdown list (If failed, go to menu item:) to select
a menu path that will serve as the failover action.