Specifications

Editing IVRs
11-8 AltiContact Manager Administration Manual
Collecting Digits
When you select the Adv. - Collect Digits action, the caller is prompted to
enter more digits. Once a minimum number of digits are entered, the
system proceeds to open a single item expansion of the Adv. - Collect
Digits action. In the item tree at the left, you can see a “&-” appear as an
expanded item action.
Call - Collect Exten-
sion
Call the extension entered by the user.
Call - Directory Ser-
vice
Lists the system users and their extensions to the
caller. For this to work properly, users need to record
their directory names.
Call - Disconnect Disconnects the call.
VM - Record Mes-
sage
Records the caller’s message. A drop-down list
appears from which you select the extension to which
to route the voice message.
VM - Mailbox Access Routes the call to the AltiGen Voice Mail System
voice mailbox after successful login. This is nor-
mally assigned to the # digit.
Adv. - System Call
Back
Calls the user at a remote location, only after the
caller logs in with extension and password.The
caller should enter a 1 and the area code if it is a long
distance number, or 011 and the country code if it is
an international number. You must be using a Cen-
trex system to use this feature.
Adv. - Collect Digits See the discussion below on “Collecting Digits”.
Adv. - Data Directed
Routing
Prompts the caller to input digits or text and use the
data entry to route the call. This allows third party
applications to route incoming calls based on caller
information.
Adv. - Application
Process Control
For 3rd party application integration.
Table 12. IVR Actions
Action Description