Specifications

IVR Configuration
AltiContact Manager Administration Manual 11-7
Auto Attendant
Configuration
11. IVR
Configuration
• Prompt—select the prompt number that is to be played for incoming
calls. Prompts are numbered in the range of 0–300. The default prompt
is 1, a generic greeting. See “Using Pre-Recorded Prompts” on page
11-10 to see the script of this prompt and other AltiGen supplied pre-
recorded prompts. Discussions on using customized and
professionally recorded prompts follow the section on using the
AltiGen supplied greetings.
• Push URL—a URL associated with the menu item. When this entry is
selected, the web page and data is pushed to the web client and the web
client browser displays the page. Type a web address in the Push URL
text box if you wish to prompt a URL to the user.
• Actions—the event triggered by the caller pressing the digit for the
menu item. This drop-down list contains the available actions, which
are as follows:
Table 12. IVR Actions
Action Description
No Action An “invalid” message plays and the menu is
repeated.
Level - Expand Tree Plays the prompt for the next menu level down.
Level - Repeat Cur-
rent Level
Repeats the current prompt.
Level - Go to Top
Level
Repeats the first prompt at the root level and returns
the options to the root level options.
Level - Go to
Specified Item
Goes to selected menu item at any level. A drop-
down appears from which you select the item.
Call - To Ext./Work-
group
Goes to the extension or workgroup number you
select in the drop-down list that appears.
Call - To Operator Routes the call to the operator.
Call - Dial By Name Prompts the caller to enter the name (first, or last, or
both in any order) of the person they wish to speak
with and dials the extension that matches the name.
Callers may enter just the first letter of the last name
to hear a list of all users with last names that begin
with the letters entered.