Specifications

Editing IVRs
11-6 AltiContact Manager Administration Manual
Configuring Menu Items
For any menu item you want to use, you make an action assignment. If you
want the assignment to expand the menu to the next level, choose the
assignment, Level—Expand Tree.
To make an assignment, select a menu item in the menu tree at the left, then
configure it using the entries at the right.
• Item—an informational display of the level and item you’re working
with. The number gives the following information:
This key is easier to read when you’re also viewing the expanding
menu tree in the display at the left. To use a longer example: 09375
would mean that at the root level (0), menu item 9 is expanded, and on
the expanded menu, item 3 is selected. In turn, item 3 is expanded and
on that expanded menu, item 7 is selected. Item 7 is selected and on
that expansion, item 5 is selected.
• Item Name—the name you wish to assign to the menu item.
Digit
Position
Meaning Example
First Root level,
always 0
0n –rootlevel.ItIsfollowedbyadigit
if a menu item on the menu is selected.
If it is not followed by a digit, there is
no expanded menu tree, only a single
prompt and a single action such as rout-
ingtotheoperator.
Last Currently
Selected menu
item
06 – Menu item 6 is selected at the root
level
Inside Item & Level 058 – Menu Item 5 at the root level is
expanded, and Menu Item 8 is selected
on the expanded menu.