Specifications

IVR Configuration
AltiContact Manager Administration Manual 11-5
Auto Attendant
Configuration
11. IVR
Configuration
Select an ID in the drop-down list and type in a descriptive Name for
IVR, then click OK.
• Clear—clears all edits to the selected IVR, restoring system defaults
• Export—exports all IVR settings to an html file
• Close—closes the IVR Select dialog box
• Help—opens the help file for IVR.
Editing IVRs
To edit an IVR, select IVR Configuration… from the CallCenter
Management menu, or select IVR icon.
When the IVR Select window appears, select an IVR in the list and click
the Edit button.
This opens the IVR window with the IVR you selected in the title bar.
Figure 2. IVR window
Tip: You can use the Hide ‘No Action’ Items check box to hide items
that are set to ‘no action.’ This will give you a cleaner view of your
various action items.