Specifications
Table Of Contents
- Preface: About This Manual
- Overview
- Key AltiContact Manager Characteristics
- Call Center/IP PBX Features
- Automatic Call Distribution Features
- IVR Features
- AltiGen Voice Mail Features
- Internet Integration Features
- System Administration Features
- T1/PRI/E1 Features
- Voice over IP Features
- Voice over IP Session Support AltiContact Manager Features
- AltiWare Tools
- Optional Add-On Software
- Optional Add-On Products
- Optional Kits
- Key AltiContact Manager Characteristics
- System Requirements
- Hardware Requirements
- System Key Requirement
- Selecting the AltiContact Manager Platform
- Minimum System Requirements
- Proper Grounding and Loop Current
- Uninterruptible Power Supply (UPS)
- Operating Environment
- AltiGen Telephony Boards
- Functional Specifications
- AltiGen Board Installation
- AltiGen Board Options
- System Limitations
- Power Requirements
- Heat Factor
- Installing a Cooling Fan
- Proper Board Handling Procedures
- Electrostatic Discharge (ESD) Warning
- Operating Environment
- Packaging for Shipment and Storage
- AltiContact Manager Conference Resource Limits
- Software Installation
- Software License Activation and Registration
- New Installation
- Upgrading AltiWare OE
- License Activation and Registration Process
- Online License Registration Procedures
- Manual Online License Registration Procedure
- Offline Registration Procedures
- Windows Emergency Repair Disk
- Installing ACM Administrator on Remote Systems
- Running ACM Administrator
- Shutting Down AltiContact Manager when Changing or Adding Hardware
- Transferring the AltiContact Manager to Another Server Chassis
- AltiContact Manager Uninstall
- Software Installation Troubleshooting
- Getting Around ACM Administrator
- System Configuration
- Setting General Parameters
- Setting a System Number Plan
- Setting Business Hours
- Routing Calls on Holidays
- Configuring System Speed Dialing
- Defining System Call Restrictions
- Creating Account Codes
- Setting up Call Reports
- Using a Tenant Table
- Country Relevant
- CT-Bus Clock Configuration
- Audio Peripheral Configuration
- Board Configuration
- Trunk Configuration
- Voice Mail Configuration
- VoIP Configuration
- Defining an IP Dialing Table
- Setting VoIP Codecs
- Network Configuration Guidelines for VoIP
- Network Configuration Guidelines for the Alti-IP 600
- Configuration Guidelines for NAT
- Firewall Considerations
- Setting up H.323 Traffic Forwarding for H.323 NAT
- Setting Up an AltiContact Manager-to- AltiContact Manager IP Network
- Out Call Routing Configuration
- IVR Configuration
- CallCenter Configuration
- Agent Configuration
- Huntgroup Configuration
- Workgroup Configuration
- Setting Up IP Extensions
- Alti-IP 600 Phone Configuration
- Application Extension Configuration
- System Data Management
- System Report Management
- Data and Internet Integration
- AltiWeb
- Using TAPI
- Tools
- Basic Call Router & Call Router Advanced
- Call Accounting Report Formats
- E1 R2 CAS Installation
- Product Repair Services & Technical Support
- Glossary
- Index
- Readers Comment Form
AltiContact Manager Administration Manual xxvii
Bei Netzausfall wird der erste Telefonanschluß jeder Karte (mit der Ausnahme von
CD0012UD) direkt mit der Vermittlung verbunden und garantiert dadurch Zugang zu
Notdiensten. Der Anschluß muß von PSTN, betrieben werden oder aber eine örtliche
Notstromversorgung haben, die es ermöglicht, Notdienste bis zu vier Stunden nach dem
Netzausfall anzurufen.
Wiring
(Cableado/Schaltung)
All wiring must conform to National Telecommunications Wiring Regulations and the
National Electrical Wiring Regulations.
Todo el cableado deberá cumplir con las Normas Nacionales del Cableado para
Telecomunicaciones y con las Normas Nacionales del Cableado Eléctrico.
Alle Schaltungen müssen den Nationalen Vorschriften für Fernmeldeschaltungen ("National
Telecommunications Wiring Regulations") und den Nationalen Vorschriften für
Elektroschaltungen ("National Electrical Wiring Regulations") entsprechen.
Additional Requirements for Australia
(Requisitos Adicionales para Australia/Zusätzliche Bestimmungen für
Australien)
1. Warning: For safety reasons, connect only ACA or AUSTEL permitted or certified
equipment to the telephone ports (RJ11) of the patch panel or the audio in/out jacks on
the AltiServ card.
2. Warning: THIS EQUIPMENT MUST ONLY BE INSTALLED AND MAINTAINED
BY SERVICE PERSONNEL
1. Advertencia: Por razones de seguridad, conecte solamente equipo permitido o
certificado de ACA o AUSTEL a los puertos telefónicos (RJ11) del tablero de
conexiones o a los conectores de entrada y salida de la tarjeta de sonido AltiServ.
2. Advertencia: ÚNICAMENTE EL PERSONAL DE MANTENIMIENTO DEBERÁ
INSTALAR Y SUMINISTRAR MANTENIMIENTO A ESTE EQUIPO.
1. Warnung: Aus Sicherheitsgründen darf nur von ACA oder AUSTEL genehmigtes oder
beglaubigtes Gerät an Telefonanschlüsse (RJ11) des Schaltplans oder die Audio EIN/
AUS Buchsen der AltiServ Karte geschaltet werden.
2. Warnung: DIESES GERÄT DARF NUR VON WARTUNGSPERSONAL
EINGEBAUT UND GEWARTET WERDEN.
Additional Requirements for USA and Canada
(Requisitos Adicionales para Los Estados Unidos y Canadá/
Zusätzliche Bestimmungen für USA und Kanada)
1. The interconnecting trunk line cord should be at least size 26AWG.
2. This trunk card must be fitted in host equipment with fire enclosures complying with the
flammability requirements of sub-clause UL1950/CSA C22: 1995 4.4.3. In addition, the
card must be separated from internal materials of flammability class or lower by at least