Specifications

Setting Dialing Pattern Routing
10-8 AltiContact Manager Administration Manual
Note: The pattern length tells the system to wait for n number of digits to
be dialed before executing the route or disallowing the call.
Selecting N/A creates a ‘?’ symbol in place of number of the digits,
and this indicates an unspecified number of digits.
After a route is added, you can edit to further define it as described in the
following discussion.
Editing a Dialing Pattern
To edit, or define, a pattern, select and highlight the route in the prefix list,
make changes to the attributes, then click Apply.
You can change the following attributes:
• Prefix and Pattern length. If desired, you can change the prefix
number and pattern length for a prefix.
• Disallow this dialing pattern check box. Select this to block calls that
match the dialing pattern.
• Route Priority boxes. These specify the trunk route(s) and the order
of routes assigned to the prefix. Use the drop-down list to select the
desired route used when the selected dialing pattern is found. Up to six
routes can be assigned, and they are accessed in order from 1–6.
Note: The SIP Redirect Server fields are reserved for future use.
Deleting a Pattern
To delete a pattern, highlight the one you want to delete in the prefix list,
then click Delete.
Example: 10-Digit Dialing
A sample use of dialing patterns is enabling 10-digit dialing, which some
geographical areas require. Normally, AltiContact Manager prepends a “1”
to 10-digit numbers when users use single-click calling features such as
zoomerang or calling from a Contacts list in AltiView or a TAPI-enabled
application. This could cause some calls to fail. Here is how you would
enable 10-digit dialing.
1. On the Route Definition tab, define a route that deletes one digit from
the head.
2. On the Dialing Pattern tab, create a dialing pattern with Prefix set to
<1+area code>, such as “1408,” and Pattern length set to “11,” where