Specifications
Table Of Contents
- Preface: About This Manual
- Overview
- Key AltiContact Manager Characteristics
- Call Center/IP PBX Features
- Automatic Call Distribution Features
- IVR Features
- AltiGen Voice Mail Features
- Internet Integration Features
- System Administration Features
- T1/PRI/E1 Features
- Voice over IP Features
- Voice over IP Session Support AltiContact Manager Features
- AltiWare Tools
- Optional Add-On Software
- Optional Add-On Products
- Optional Kits
- Key AltiContact Manager Characteristics
- System Requirements
- Hardware Requirements
- System Key Requirement
- Selecting the AltiContact Manager Platform
- Minimum System Requirements
- Proper Grounding and Loop Current
- Uninterruptible Power Supply (UPS)
- Operating Environment
- AltiGen Telephony Boards
- Functional Specifications
- AltiGen Board Installation
- AltiGen Board Options
- System Limitations
- Power Requirements
- Heat Factor
- Installing a Cooling Fan
- Proper Board Handling Procedures
- Electrostatic Discharge (ESD) Warning
- Operating Environment
- Packaging for Shipment and Storage
- AltiContact Manager Conference Resource Limits
- Software Installation
- Software License Activation and Registration
- New Installation
- Upgrading AltiWare OE
- License Activation and Registration Process
- Online License Registration Procedures
- Manual Online License Registration Procedure
- Offline Registration Procedures
- Windows Emergency Repair Disk
- Installing ACM Administrator on Remote Systems
- Running ACM Administrator
- Shutting Down AltiContact Manager when Changing or Adding Hardware
- Transferring the AltiContact Manager to Another Server Chassis
- AltiContact Manager Uninstall
- Software Installation Troubleshooting
- Getting Around ACM Administrator
- System Configuration
- Setting General Parameters
- Setting a System Number Plan
- Setting Business Hours
- Routing Calls on Holidays
- Configuring System Speed Dialing
- Defining System Call Restrictions
- Creating Account Codes
- Setting up Call Reports
- Using a Tenant Table
- Country Relevant
- CT-Bus Clock Configuration
- Audio Peripheral Configuration
- Board Configuration
- Trunk Configuration
- Voice Mail Configuration
- VoIP Configuration
- Defining an IP Dialing Table
- Setting VoIP Codecs
- Network Configuration Guidelines for VoIP
- Network Configuration Guidelines for the Alti-IP 600
- Configuration Guidelines for NAT
- Firewall Considerations
- Setting up H.323 Traffic Forwarding for H.323 NAT
- Setting Up an AltiContact Manager-to- AltiContact Manager IP Network
- Out Call Routing Configuration
- IVR Configuration
- CallCenter Configuration
- Agent Configuration
- Huntgroup Configuration
- Workgroup Configuration
- Setting Up IP Extensions
- Alti-IP 600 Phone Configuration
- Application Extension Configuration
- System Data Management
- System Report Management
- Data and Internet Integration
- AltiWeb
- Using TAPI
- Tools
- Basic Call Router & Call Router Advanced
- Call Accounting Report Formats
- E1 R2 CAS Installation
- Product Repair Services & Technical Support
- Glossary
- Index
- Readers Comment Form

VoIP Configuration
AltiContact Manager Administration Manual 9-23
9.VoIP
Configuration
An easy example for a VPN resolution is with the Linksys EtherFast VPN
router
1
. Router 1 and Route 2 are routers supporting VPN. When
configuring these VPN routers, the following information is needed. (Also,
please refer to the Router's User Guide for more detailed information.)
Router 1's Setting
Router 2's Setting
Router 2's public IP address should be a fixed IP address.
1
Linksys is for reference only. AltiGen has not certified this product or any other
router at this time.
Local Secure Group:
(specifies the local network
which can access the VPN tun-
nel at the corporate network)
Subnet IP:
192.168.1.0
(Corporate Network)
Subnet Mask:
255.255.255.0
Remote Secure Group:
(specifies the remote network
which can access the VPN tun-
nel at the branch office net-
work)
Subnet IP:
192.168.2.0
(Branch Office Net-
work)
Subnet Mask:
255.255.255.0
Remote Security Gateway:
(specifies the public IP address
of the remote gateway which
can access the VPN tunnel at
the branch office)
63.224.32.34
(Router 2’s public IP
Address
Local Secure Group:
(specifies the local private network in
the branch office, which can access
the corporate network through VPN)
Subnet IP:
192.168.2.0
(Branch Office Net-
work)
Subnet Mask:
255.255.255.0
Remote Secure Group:
(specifies the corporate network,
which can be accessed by stations in
this local private network through the
VPN tunnel)
Subnet IP:
192.168.1.0
(Corporate Network)
Subnet Mask:
255.255.255.0
Remote Security Gateway:
(specifies the public IP address of the
corporate VPN-enabled gateway)
169.254.56.159
(Router 1’s public IP
Address