Specifications
Table Of Contents
- Preface: About This Manual
- Overview
- Key AltiContact Manager Characteristics
- Call Center/IP PBX Features
- Automatic Call Distribution Features
- IVR Features
- AltiGen Voice Mail Features
- Internet Integration Features
- System Administration Features
- T1/PRI/E1 Features
- Voice over IP Features
- Voice over IP Session Support AltiContact Manager Features
- AltiWare Tools
- Optional Add-On Software
- Optional Add-On Products
- Optional Kits
- Key AltiContact Manager Characteristics
- System Requirements
- Hardware Requirements
- System Key Requirement
- Selecting the AltiContact Manager Platform
- Minimum System Requirements
- Proper Grounding and Loop Current
- Uninterruptible Power Supply (UPS)
- Operating Environment
- AltiGen Telephony Boards
- Functional Specifications
- AltiGen Board Installation
- AltiGen Board Options
- System Limitations
- Power Requirements
- Heat Factor
- Installing a Cooling Fan
- Proper Board Handling Procedures
- Electrostatic Discharge (ESD) Warning
- Operating Environment
- Packaging for Shipment and Storage
- AltiContact Manager Conference Resource Limits
- Software Installation
- Software License Activation and Registration
- New Installation
- Upgrading AltiWare OE
- License Activation and Registration Process
- Online License Registration Procedures
- Manual Online License Registration Procedure
- Offline Registration Procedures
- Windows Emergency Repair Disk
- Installing ACM Administrator on Remote Systems
- Running ACM Administrator
- Shutting Down AltiContact Manager when Changing or Adding Hardware
- Transferring the AltiContact Manager to Another Server Chassis
- AltiContact Manager Uninstall
- Software Installation Troubleshooting
- Getting Around ACM Administrator
- System Configuration
- Setting General Parameters
- Setting a System Number Plan
- Setting Business Hours
- Routing Calls on Holidays
- Configuring System Speed Dialing
- Defining System Call Restrictions
- Creating Account Codes
- Setting up Call Reports
- Using a Tenant Table
- Country Relevant
- CT-Bus Clock Configuration
- Audio Peripheral Configuration
- Board Configuration
- Trunk Configuration
- Voice Mail Configuration
- VoIP Configuration
- Defining an IP Dialing Table
- Setting VoIP Codecs
- Network Configuration Guidelines for VoIP
- Network Configuration Guidelines for the Alti-IP 600
- Configuration Guidelines for NAT
- Firewall Considerations
- Setting up H.323 Traffic Forwarding for H.323 NAT
- Setting Up an AltiContact Manager-to- AltiContact Manager IP Network
- Out Call Routing Configuration
- IVR Configuration
- CallCenter Configuration
- Agent Configuration
- Huntgroup Configuration
- Workgroup Configuration
- Setting Up IP Extensions
- Alti-IP 600 Phone Configuration
- Application Extension Configuration
- System Data Management
- System Report Management
- Data and Internet Integration
- AltiWeb
- Using TAPI
- Tools
- Basic Call Router & Call Router Advanced
- Call Accounting Report Formats
- E1 R2 CAS Installation
- Product Repair Services & Technical Support
- Glossary
- Index
- Readers Comment Form
Configuration Guidelines for NAT
9-22 AltiContact Manager Administration Manual
In the corporate network, AltiWare and AltiGatekeeper are installed and
running on a host with private IP address 192.168.1.2. This gatekeeper
redirects requests from local IP phones and from remote IP phones through
VPN.
Both Router 1 and Router 2 are VPN-capable and compatible with each
other. (It is recommended that the routers come from same vendor.) A VPN
tunnel exists between these two routers. The local IP phones, IP Phone 1
and IP Phone 2, directly connect to the corporate network with private IP
address 192.168.1.100 and 192.168.1.101. And the three remote IP phones,
IP Phone 3, IP Phone 4 and IP Phone 5, connect to the branch office
network with private IP addresses 192.168.2.100, 192.168.2.101 and
192.168.2.102, respectively.
Setup
For the Corporate LAN:
• AltiWare
AltiWare is installed and running at same host with private IP
address 192.168.1.2.
• IP Phone 1 and IP Phone 2
When configuring the local IP Phone 1 and IP Phone 2, you should
set up the AWIP to AltiWare's IP address, which is 192.168.1.2.
For the Branch office LAN:
• IP Phone 3, IP Phone 4 and IP Phone 5
When configuring the remote IP phones, IP Phone 3, IP Phone 4
and IP Phone 5, you should set up the AWIP to AltiWare's IP
address, which is 192.168.1.2.
For the VPN Tunnel between the Two Private Networks:
You must set up a VPN tunnel to connect the two private networks. The
VPN setup procedure may be complicated and is generally performed by a
professional IT technician.
The following minimum guidelines need to be considered for setting up the
VPN tunnel:
• WAN Bandwidth - should be greater than the aggregate of
maximum VoIP session bandwidth usage. Each G.711 codec
requires 17 Kbps and each G.723.1 codec requires 85 Kbps.
• QoS - if the IP WAN network provides QoS (Quality of Service), it
should be configured to honor VoIP RTP packet transmission.