Specifications
Table Of Contents
- Preface: About This Manual
- Overview
- Key AltiContact Manager Characteristics
- Call Center/IP PBX Features
- Automatic Call Distribution Features
- IVR Features
- AltiGen Voice Mail Features
- Internet Integration Features
- System Administration Features
- T1/PRI/E1 Features
- Voice over IP Features
- Voice over IP Session Support AltiContact Manager Features
- AltiWare Tools
- Optional Add-On Software
- Optional Add-On Products
- Optional Kits
- Key AltiContact Manager Characteristics
- System Requirements
- Hardware Requirements
- System Key Requirement
- Selecting the AltiContact Manager Platform
- Minimum System Requirements
- Proper Grounding and Loop Current
- Uninterruptible Power Supply (UPS)
- Operating Environment
- AltiGen Telephony Boards
- Functional Specifications
- AltiGen Board Installation
- AltiGen Board Options
- System Limitations
- Power Requirements
- Heat Factor
- Installing a Cooling Fan
- Proper Board Handling Procedures
- Electrostatic Discharge (ESD) Warning
- Operating Environment
- Packaging for Shipment and Storage
- AltiContact Manager Conference Resource Limits
- Software Installation
- Software License Activation and Registration
- New Installation
- Upgrading AltiWare OE
- License Activation and Registration Process
- Online License Registration Procedures
- Manual Online License Registration Procedure
- Offline Registration Procedures
- Windows Emergency Repair Disk
- Installing ACM Administrator on Remote Systems
- Running ACM Administrator
- Shutting Down AltiContact Manager when Changing or Adding Hardware
- Transferring the AltiContact Manager to Another Server Chassis
- AltiContact Manager Uninstall
- Software Installation Troubleshooting
- Getting Around ACM Administrator
- System Configuration
- Setting General Parameters
- Setting a System Number Plan
- Setting Business Hours
- Routing Calls on Holidays
- Configuring System Speed Dialing
- Defining System Call Restrictions
- Creating Account Codes
- Setting up Call Reports
- Using a Tenant Table
- Country Relevant
- CT-Bus Clock Configuration
- Audio Peripheral Configuration
- Board Configuration
- Trunk Configuration
- Voice Mail Configuration
- VoIP Configuration
- Defining an IP Dialing Table
- Setting VoIP Codecs
- Network Configuration Guidelines for VoIP
- Network Configuration Guidelines for the Alti-IP 600
- Configuration Guidelines for NAT
- Firewall Considerations
- Setting up H.323 Traffic Forwarding for H.323 NAT
- Setting Up an AltiContact Manager-to- AltiContact Manager IP Network
- Out Call Routing Configuration
- IVR Configuration
- CallCenter Configuration
- Agent Configuration
- Huntgroup Configuration
- Workgroup Configuration
- Setting Up IP Extensions
- Alti-IP 600 Phone Configuration
- Application Extension Configuration
- System Data Management
- System Report Management
- Data and Internet Integration
- AltiWeb
- Using TAPI
- Tools
- Basic Call Router & Call Router Advanced
- Call Accounting Report Formats
- E1 R2 CAS Installation
- Product Repair Services & Technical Support
- Glossary
- Index
- Readers Comment Form
Configuration Guidelines for NAT
9-20 AltiContact Manager Administration Manual
• AltiWare
The public IP address of Router 2 should be configured as the IP
address of this IP extension in AltiWare for IP Phone 3. If it is
changed dynamically, then assign dynamic IP address
configuration for that extension.
Important: If there are two network cards on this multi-homed host, when
configuring the network cards, you should only set the default
gateway for the public interface network card. PLEASE
LEAVE THE DEFAULT GATEWAY FOR PRIVATE
INTERFACE NETWORK CARD EMPTY.
• IP Phone 1
When configuring the local IP phone with private IP address, IP
Phone 1, you should set up the AWIP to AltiWare's private IP
address, which is 192.168.1.2.
• IP Phone 2
When configuring the local IP phone with public IP address, IP
Phone 2, you should set up AWIP to AltiWare's public IP address,
which is 169.254.101.2.
• Router 1
Router 1 is a normal router and the firewall is optional. It is
recommended that the user install a firewall for security reasons.
However, you should configure the firewall to allow the H.323
traffic to reach AltiWare. For firewall considerations, refer to
“Firewall Considerations” on page 9-23.
For the Remote IP Phone Using NAT:
• IP Phone 3
When configuring remote IP phone 3, you should set up the AWIP
to AltiWare's public IP address, which is 169.254.101.2. Note that
only one (1) IP phone can be behind the NAT and connect to the
AltiWare through the H.323 NAT.
• Router 2
Router 2 is a router supporting H.323 NAT with the remote IP
phone connected. You need to set up the H.323FWIP for this H.323
NAT to the private IP address of IP Phone 3 192.168.2.100. For
information on how to set up the H.323 traffic forwarding for H323
NAT, please refer to “Setting up H.323 Traffic Forwarding for
H.323 NAT” on page 9-24.
For the Remote IP Phone Directly on Internet: