Specifications
Table Of Contents
- Preface: About This Manual
- Overview
- Key AltiContact Manager Characteristics
- Call Center/IP PBX Features
- Automatic Call Distribution Features
- IVR Features
- AltiGen Voice Mail Features
- Internet Integration Features
- System Administration Features
- T1/PRI/E1 Features
- Voice over IP Features
- Voice over IP Session Support AltiContact Manager Features
- AltiWare Tools
- Optional Add-On Software
- Optional Add-On Products
- Optional Kits
- Key AltiContact Manager Characteristics
- System Requirements
- Hardware Requirements
- System Key Requirement
- Selecting the AltiContact Manager Platform
- Minimum System Requirements
- Proper Grounding and Loop Current
- Uninterruptible Power Supply (UPS)
- Operating Environment
- AltiGen Telephony Boards
- Functional Specifications
- AltiGen Board Installation
- AltiGen Board Options
- System Limitations
- Power Requirements
- Heat Factor
- Installing a Cooling Fan
- Proper Board Handling Procedures
- Electrostatic Discharge (ESD) Warning
- Operating Environment
- Packaging for Shipment and Storage
- AltiContact Manager Conference Resource Limits
- Software Installation
- Software License Activation and Registration
- New Installation
- Upgrading AltiWare OE
- License Activation and Registration Process
- Online License Registration Procedures
- Manual Online License Registration Procedure
- Offline Registration Procedures
- Windows Emergency Repair Disk
- Installing ACM Administrator on Remote Systems
- Running ACM Administrator
- Shutting Down AltiContact Manager when Changing or Adding Hardware
- Transferring the AltiContact Manager to Another Server Chassis
- AltiContact Manager Uninstall
- Software Installation Troubleshooting
- Getting Around ACM Administrator
- System Configuration
- Setting General Parameters
- Setting a System Number Plan
- Setting Business Hours
- Routing Calls on Holidays
- Configuring System Speed Dialing
- Defining System Call Restrictions
- Creating Account Codes
- Setting up Call Reports
- Using a Tenant Table
- Country Relevant
- CT-Bus Clock Configuration
- Audio Peripheral Configuration
- Board Configuration
- Trunk Configuration
- Voice Mail Configuration
- VoIP Configuration
- Defining an IP Dialing Table
- Setting VoIP Codecs
- Network Configuration Guidelines for VoIP
- Network Configuration Guidelines for the Alti-IP 600
- Configuration Guidelines for NAT
- Firewall Considerations
- Setting up H.323 Traffic Forwarding for H.323 NAT
- Setting Up an AltiContact Manager-to- AltiContact Manager IP Network
- Out Call Routing Configuration
- IVR Configuration
- CallCenter Configuration
- Agent Configuration
- Huntgroup Configuration
- Workgroup Configuration
- Setting Up IP Extensions
- Alti-IP 600 Phone Configuration
- Application Extension Configuration
- System Data Management
- System Report Management
- Data and Internet Integration
- AltiWeb
- Using TAPI
- Tools
- Basic Call Router & Call Router Advanced
- Call Accounting Report Formats
- E1 R2 CAS Installation
- Product Repair Services & Technical Support
- Glossary
- Index
- Readers Comment Form

VoIP Configuration
AltiContact Manager Administration Manual 9-9
9.VoIP
Configuration
WAN Bandwidth
• G.711/G.723 compression and bandwidth requirements:
(for example, a Multilink Point-to-Point Protocol (MLPPP) or Frame
Relay Forum (FRF), with no Voice Activity Detection (VAD)
running)
— G711 10ms packet frame = 100.8 kbps
— G711 20ms packet frame = 82.4 kbps
— G711 30ms packet frame = 76.3 kbps
— G723 30ms packet frame 6.4k rate = 18.7 kbps
If you are running G.723.1 compression, you should reserve 17 kbps
WAN link bandwidth for each channel.
• When a small data application (e.g. one FTP transfer session) is
running across the same WAN as AltiWare IP, make sure bandwidth
is reserved for data traffic. An example would be, if you have 64 kbps
WAN link, you can run one G.723.1 session concurrently with one
FTP file transfer session, provided that the router fragments each TCP
packet to 500 bytes.
• The Jitter Buffer should be adjusted according to the bandwidth
allocated to data traffic. For example, a long Ethernet packet
(approximately 1500 bytes) traversing through a WAN which is
allocated with 256 kbps of data traffic bandwidth will take about 50
milliseconds. The Jitter Buffer value should be set to this WAN link
transmission delay plus the typical network jitter delay. Refer to
“TritonVoIP Trunk Configuration” on page 7-13 for more information
on how to configure the Jitter Buffer.
• If you have heavier data applications running concurrently, the
bandwidth reserved for data traffic should be increased.
• If your router supports multilink or TCP fragmentation, configure your
WAN router to user smaller packet sizes, e.g. 500 bytes.
WAN Router Configuration
• The router which connects your LAN and the WAN should support
priority queuing.