Specifications
Table Of Contents
- Preface: About This Manual
- Overview
- Key AltiContact Manager Characteristics
- Call Center/IP PBX Features
- Automatic Call Distribution Features
- IVR Features
- AltiGen Voice Mail Features
- Internet Integration Features
- System Administration Features
- T1/PRI/E1 Features
- Voice over IP Features
- Voice over IP Session Support AltiContact Manager Features
- AltiWare Tools
- Optional Add-On Software
- Optional Add-On Products
- Optional Kits
- Key AltiContact Manager Characteristics
- System Requirements
- Hardware Requirements
- System Key Requirement
- Selecting the AltiContact Manager Platform
- Minimum System Requirements
- Proper Grounding and Loop Current
- Uninterruptible Power Supply (UPS)
- Operating Environment
- AltiGen Telephony Boards
- Functional Specifications
- AltiGen Board Installation
- AltiGen Board Options
- System Limitations
- Power Requirements
- Heat Factor
- Installing a Cooling Fan
- Proper Board Handling Procedures
- Electrostatic Discharge (ESD) Warning
- Operating Environment
- Packaging for Shipment and Storage
- AltiContact Manager Conference Resource Limits
- Software Installation
- Software License Activation and Registration
- New Installation
- Upgrading AltiWare OE
- License Activation and Registration Process
- Online License Registration Procedures
- Manual Online License Registration Procedure
- Offline Registration Procedures
- Windows Emergency Repair Disk
- Installing ACM Administrator on Remote Systems
- Running ACM Administrator
- Shutting Down AltiContact Manager when Changing or Adding Hardware
- Transferring the AltiContact Manager to Another Server Chassis
- AltiContact Manager Uninstall
- Software Installation Troubleshooting
- Getting Around ACM Administrator
- System Configuration
- Setting General Parameters
- Setting a System Number Plan
- Setting Business Hours
- Routing Calls on Holidays
- Configuring System Speed Dialing
- Defining System Call Restrictions
- Creating Account Codes
- Setting up Call Reports
- Using a Tenant Table
- Country Relevant
- CT-Bus Clock Configuration
- Audio Peripheral Configuration
- Board Configuration
- Trunk Configuration
- Voice Mail Configuration
- VoIP Configuration
- Defining an IP Dialing Table
- Setting VoIP Codecs
- Network Configuration Guidelines for VoIP
- Network Configuration Guidelines for the Alti-IP 600
- Configuration Guidelines for NAT
- Firewall Considerations
- Setting up H.323 Traffic Forwarding for H.323 NAT
- Setting Up an AltiContact Manager-to- AltiContact Manager IP Network
- Out Call Routing Configuration
- IVR Configuration
- CallCenter Configuration
- Agent Configuration
- Huntgroup Configuration
- Workgroup Configuration
- Setting Up IP Extensions
- Alti-IP 600 Phone Configuration
- Application Extension Configuration
- System Data Management
- System Report Management
- Data and Internet Integration
- AltiWeb
- Using TAPI
- Tools
- Basic Call Router & Call Router Advanced
- Call Accounting Report Formats
- E1 R2 CAS Installation
- Product Repair Services & Technical Support
- Glossary
- Index
- Readers Comment Form

Trunk Configuration
AltiContact Manager Administration Manual 7-15
7. Trunk
Configuration
Debugging the Triton VoIP Configuration
Click the Debug button in the Triton VoIP Configuration dialog box (see
Figure 6) to open a small dialog box for typing and sending a debug string.
Triton T1/PRI Trunk Properties
To configure a Triton T1/PRI channel, select a Triton T1/PRI channel from
the trunk channels list in the Trunk Configuration window, then click the
Trunk Properties button or double-click the list entry to view the Triton
T1 Properties dialog box.
G723 Jitter Buffer
Range (ms)
Indicates the delay, in milliseconds, used to buffer
G.723 voice packets received from the IP network.
Voice packets sent over the IP network may incur
different delays due to network load or congestion.
The jitter buffer helps to smooth out the delay
variation in the arriving voice packets and maintain
voice quality at the receiving end. The initial value
for the jitter buffer is 10 min. to 20 max milliseconds.
The jitter buffer should be adjusted according to the
WAN bandwidth allocated to data traffic.
G711 RTP Packet
Length (ms)
Lets you configure the length of the RTP packets for
G.711 in milliseconds. The RTP packet length can be
set to 10, 20 or 30 milliseconds.
Note: A maximum range of 30 ms is not supported
for the Cisco router.
Type Lets you select between a 12-port G.723.1
configuration and a 30-port G.711 configuration.
This is available only with the 12-port board and 30-
port upgrade license.
Parameter Description