Specifications
Table Of Contents
- Preface: About This Manual
- Overview
- Key AltiContact Manager Characteristics
- Call Center/IP PBX Features
- Automatic Call Distribution Features
- IVR Features
- AltiGen Voice Mail Features
- Internet Integration Features
- System Administration Features
- T1/PRI/E1 Features
- Voice over IP Features
- Voice over IP Session Support AltiContact Manager Features
- AltiWare Tools
- Optional Add-On Software
- Optional Add-On Products
- Optional Kits
- Key AltiContact Manager Characteristics
- System Requirements
- Hardware Requirements
- System Key Requirement
- Selecting the AltiContact Manager Platform
- Minimum System Requirements
- Proper Grounding and Loop Current
- Uninterruptible Power Supply (UPS)
- Operating Environment
- AltiGen Telephony Boards
- Functional Specifications
- AltiGen Board Installation
- AltiGen Board Options
- System Limitations
- Power Requirements
- Heat Factor
- Installing a Cooling Fan
- Proper Board Handling Procedures
- Electrostatic Discharge (ESD) Warning
- Operating Environment
- Packaging for Shipment and Storage
- AltiContact Manager Conference Resource Limits
- Software Installation
- Software License Activation and Registration
- New Installation
- Upgrading AltiWare OE
- License Activation and Registration Process
- Online License Registration Procedures
- Manual Online License Registration Procedure
- Offline Registration Procedures
- Windows Emergency Repair Disk
- Installing ACM Administrator on Remote Systems
- Running ACM Administrator
- Shutting Down AltiContact Manager when Changing or Adding Hardware
- Transferring the AltiContact Manager to Another Server Chassis
- AltiContact Manager Uninstall
- Software Installation Troubleshooting
- Getting Around ACM Administrator
- System Configuration
- Setting General Parameters
- Setting a System Number Plan
- Setting Business Hours
- Routing Calls on Holidays
- Configuring System Speed Dialing
- Defining System Call Restrictions
- Creating Account Codes
- Setting up Call Reports
- Using a Tenant Table
- Country Relevant
- CT-Bus Clock Configuration
- Audio Peripheral Configuration
- Board Configuration
- Trunk Configuration
- Voice Mail Configuration
- VoIP Configuration
- Defining an IP Dialing Table
- Setting VoIP Codecs
- Network Configuration Guidelines for VoIP
- Network Configuration Guidelines for the Alti-IP 600
- Configuration Guidelines for NAT
- Firewall Considerations
- Setting up H.323 Traffic Forwarding for H.323 NAT
- Setting Up an AltiContact Manager-to- AltiContact Manager IP Network
- Out Call Routing Configuration
- IVR Configuration
- CallCenter Configuration
- Agent Configuration
- Huntgroup Configuration
- Workgroup Configuration
- Setting Up IP Extensions
- Alti-IP 600 Phone Configuration
- Application Extension Configuration
- System Data Management
- System Report Management
- Data and Internet Integration
- AltiWeb
- Using TAPI
- Tools
- Basic Call Router & Call Router Advanced
- Call Accounting Report Formats
- E1 R2 CAS Installation
- Product Repair Services & Technical Support
- Glossary
- Index
- Readers Comment Form
Setting General Trunk Attributes
7-14 AltiContact Manager Administration Manual
The primary configuration for the Triton VoIP is the H.323 Configuration,
with the following settings:
Parameter Description
G.711 Enable Provides toll quality digital voice encoding and is not
configurable—that is, you cannot deselect it. It
guarantees interoperability when other voice
compression (e.g. G.723.1) is not available or when
better voice quality is desired.
G.723.1 Enable Uses low rate audio encoding to provide near toll
quality performance under clean channel conditions.
This option is also not configurable. On the 30-port
board, it cannot be selected; on the 12-port board, it
cannot be deselected.
FastStart Enable Fast connect feature allowing endpoints to establish
channels without waiting for an H.245 connection to
be opened.
MWI Enable Message Waiting Indication (MWI) feature which
activates a message waiting light on an IP phone to
inform a user of unheard voicemail messages.
Silence Suppression Suppresses silence packets during VoIP sessions.
When silence is detected during a call, AltiWare
stops sending packets to the other side. When silence
is detected during voice mail, the silence period is
not recorded.
AltiWare disconnects the voice mail session when a
silence period exceeds 7 seconds during voice mail
recording over VoIP.
G711 Jitter Buffer
Range (ms)
Indicates the delay, in milliseconds, used to buffer
G.711 voice packets received from the IP network.
Voice packets sent over the IP network may incur
different delays due to network load or congestion.
The jitter buffer helps to smooth out the delay
variation in the arriving voice packets and maintain
voice quality at the receiving end. The initial values
for the jitter buffer is 10 min. to 20 max milliseconds.
The jitter buffer should be adjusted according to the
WAN bandwidth allocated to data traffic.