Specifications
Table Of Contents
- Preface: About This Manual
- Overview
- Key AltiContact Manager Characteristics
- Call Center/IP PBX Features
- Automatic Call Distribution Features
- IVR Features
- AltiGen Voice Mail Features
- Internet Integration Features
- System Administration Features
- T1/PRI/E1 Features
- Voice over IP Features
- Voice over IP Session Support AltiContact Manager Features
- AltiWare Tools
- Optional Add-On Software
- Optional Add-On Products
- Optional Kits
- Key AltiContact Manager Characteristics
- System Requirements
- Hardware Requirements
- System Key Requirement
- Selecting the AltiContact Manager Platform
- Minimum System Requirements
- Proper Grounding and Loop Current
- Uninterruptible Power Supply (UPS)
- Operating Environment
- AltiGen Telephony Boards
- Functional Specifications
- AltiGen Board Installation
- AltiGen Board Options
- System Limitations
- Power Requirements
- Heat Factor
- Installing a Cooling Fan
- Proper Board Handling Procedures
- Electrostatic Discharge (ESD) Warning
- Operating Environment
- Packaging for Shipment and Storage
- AltiContact Manager Conference Resource Limits
- Software Installation
- Software License Activation and Registration
- New Installation
- Upgrading AltiWare OE
- License Activation and Registration Process
- Online License Registration Procedures
- Manual Online License Registration Procedure
- Offline Registration Procedures
- Windows Emergency Repair Disk
- Installing ACM Administrator on Remote Systems
- Running ACM Administrator
- Shutting Down AltiContact Manager when Changing or Adding Hardware
- Transferring the AltiContact Manager to Another Server Chassis
- AltiContact Manager Uninstall
- Software Installation Troubleshooting
- Getting Around ACM Administrator
- System Configuration
- Setting General Parameters
- Setting a System Number Plan
- Setting Business Hours
- Routing Calls on Holidays
- Configuring System Speed Dialing
- Defining System Call Restrictions
- Creating Account Codes
- Setting up Call Reports
- Using a Tenant Table
- Country Relevant
- CT-Bus Clock Configuration
- Audio Peripheral Configuration
- Board Configuration
- Trunk Configuration
- Voice Mail Configuration
- VoIP Configuration
- Defining an IP Dialing Table
- Setting VoIP Codecs
- Network Configuration Guidelines for VoIP
- Network Configuration Guidelines for the Alti-IP 600
- Configuration Guidelines for NAT
- Firewall Considerations
- Setting up H.323 Traffic Forwarding for H.323 NAT
- Setting Up an AltiContact Manager-to- AltiContact Manager IP Network
- Out Call Routing Configuration
- IVR Configuration
- CallCenter Configuration
- Agent Configuration
- Huntgroup Configuration
- Workgroup Configuration
- Setting Up IP Extensions
- Alti-IP 600 Phone Configuration
- Application Extension Configuration
- System Data Management
- System Report Management
- Data and Internet Integration
- AltiWeb
- Using TAPI
- Tools
- Basic Call Router & Call Router Advanced
- Call Accounting Report Formats
- E1 R2 CAS Installation
- Product Repair Services & Technical Support
- Glossary
- Index
- Readers Comment Form
Setting General Trunk Attributes
7-12 AltiContact Manager Administration Manual
Impedance The resistance of electrical current to alternating
current, measured in OHMs. Impedance occurs when
power or signal is transferred from one circuit to
another. The setting options are:
• 600 OHMs (domestic setting)
• 900 OHMs (international setting, depending on
the country)
• Complex (for handling multi-component AC
circuits used by the CO)
Incoming Ring Type Can be single or double.
Caller ID Receiving Select as None, FSK or DTMF for when receiving
caller ID digits.
Centrex Flash
Duration (ms)
Specifies the Flash Duration time in milliseconds,
with a range from 150 ms to 1000 ms.
OutofServiceWith
Trunk Seizure
When enabled, the system automatically takes the
trunk out of service whenever the trunk is seized.
Enable Dial Tone
Detection (Outgoing)
Detects outgoing dial tone.
Enable Answer
Debounce (Incoming)
Enables a timeout period of 2 seconds (for ignoring
false CO disconnect signal), after answering an
incoming call.
Loop Break Duration
(ms)
Disconnects signal if CO breaks loop current. You
can set the duration from 200 to 1000 ms.
Tone Disconnect Busy tone (reorder tone, fast busy tone, error tone,
etc.) or dial tone (continuous tone, etc.). This should
beusedinconjunctionwithdropinloopcurrent.For
COs who cannot guarantee loop break, this may be
the only option.
Parameter Description