Specifications
Table Of Contents
- Preface: About This Manual
- Overview
- Key AltiContact Manager Characteristics
- Call Center/IP PBX Features
- Automatic Call Distribution Features
- IVR Features
- AltiGen Voice Mail Features
- Internet Integration Features
- System Administration Features
- T1/PRI/E1 Features
- Voice over IP Features
- Voice over IP Session Support AltiContact Manager Features
- AltiWare Tools
- Optional Add-On Software
- Optional Add-On Products
- Optional Kits
- Key AltiContact Manager Characteristics
- System Requirements
- Hardware Requirements
- System Key Requirement
- Selecting the AltiContact Manager Platform
- Minimum System Requirements
- Proper Grounding and Loop Current
- Uninterruptible Power Supply (UPS)
- Operating Environment
- AltiGen Telephony Boards
- Functional Specifications
- AltiGen Board Installation
- AltiGen Board Options
- System Limitations
- Power Requirements
- Heat Factor
- Installing a Cooling Fan
- Proper Board Handling Procedures
- Electrostatic Discharge (ESD) Warning
- Operating Environment
- Packaging for Shipment and Storage
- AltiContact Manager Conference Resource Limits
- Software Installation
- Software License Activation and Registration
- New Installation
- Upgrading AltiWare OE
- License Activation and Registration Process
- Online License Registration Procedures
- Manual Online License Registration Procedure
- Offline Registration Procedures
- Windows Emergency Repair Disk
- Installing ACM Administrator on Remote Systems
- Running ACM Administrator
- Shutting Down AltiContact Manager when Changing or Adding Hardware
- Transferring the AltiContact Manager to Another Server Chassis
- AltiContact Manager Uninstall
- Software Installation Troubleshooting
- Getting Around ACM Administrator
- System Configuration
- Setting General Parameters
- Setting a System Number Plan
- Setting Business Hours
- Routing Calls on Holidays
- Configuring System Speed Dialing
- Defining System Call Restrictions
- Creating Account Codes
- Setting up Call Reports
- Using a Tenant Table
- Country Relevant
- CT-Bus Clock Configuration
- Audio Peripheral Configuration
- Board Configuration
- Trunk Configuration
- Voice Mail Configuration
- VoIP Configuration
- Defining an IP Dialing Table
- Setting VoIP Codecs
- Network Configuration Guidelines for VoIP
- Network Configuration Guidelines for the Alti-IP 600
- Configuration Guidelines for NAT
- Firewall Considerations
- Setting up H.323 Traffic Forwarding for H.323 NAT
- Setting Up an AltiContact Manager-to- AltiContact Manager IP Network
- Out Call Routing Configuration
- IVR Configuration
- CallCenter Configuration
- Agent Configuration
- Huntgroup Configuration
- Workgroup Configuration
- Setting Up IP Extensions
- Alti-IP 600 Phone Configuration
- Application Extension Configuration
- System Data Management
- System Report Management
- Data and Internet Integration
- AltiWeb
- Using TAPI
- Tools
- Basic Call Router & Call Router Advanced
- Call Accounting Report Formats
- E1 R2 CAS Installation
- Product Repair Services & Technical Support
- Glossary
- Index
- Readers Comment Form
Setting General Trunk Attributes
7-10 AltiContact Manager Administration Manual
Message Waiting
Signal Type
Type of Message Waiting indicator for the phone set:
• None
• FSK/SDMF—Frequency Shift Keying with and
Single Data Message Format.
• FSK/MDMF—Frequency Shift Keying with
Multiple Data Message Format.
Flash Duration (ms) Specifies the Flash Duration time in milliseconds,
with the following set ranges: 85-750, 50-600, 100-
700, 150-800, 200-900, 300-1000.
Ringing Frequency
(Hz)
Select the frequency in Hertz that is necessary for the
equipment attached to this line, set to either 28 or 20.
Line Disconnect
Signal
The loop break desired for answering supervision.
Select the Enable Loop Current Break check box
and select the Loop Current Break Duration in
milliseconds.
Caller ID
Transmission
Methods
Select the type of caller ID transmission method:
• CID between 1st and 2nd ring—caller ID
transmitted between first and second ring.
• DT-AS + CID prior to ringing—dual tone
alerting signal sent prior to ringing.
• RP-AS + CID prior to ringing—ring pulse
alerting signal sent prior to ringing.
Receiver/
Transmission Gain
Slide setting adjusts the incoming volume from
-6dBto6dBforeveryTritonAnalogTrunk
channel.
The default setting is 0dB, and it is highly
recommended not to change this setting.
Caution: Setting the volume too high will cause
distortion in voice quality and/or
missed DTMF digits.
Parameter Description