Specifications
Table Of Contents
- Preface: About This Manual
- Overview
- Key AltiContact Manager Characteristics
- Call Center/IP PBX Features
- Automatic Call Distribution Features
- IVR Features
- AltiGen Voice Mail Features
- Internet Integration Features
- System Administration Features
- T1/PRI/E1 Features
- Voice over IP Features
- Voice over IP Session Support AltiContact Manager Features
- AltiWare Tools
- Optional Add-On Software
- Optional Add-On Products
- Optional Kits
- Key AltiContact Manager Characteristics
- System Requirements
- Hardware Requirements
- System Key Requirement
- Selecting the AltiContact Manager Platform
- Minimum System Requirements
- Proper Grounding and Loop Current
- Uninterruptible Power Supply (UPS)
- Operating Environment
- AltiGen Telephony Boards
- Functional Specifications
- AltiGen Board Installation
- AltiGen Board Options
- System Limitations
- Power Requirements
- Heat Factor
- Installing a Cooling Fan
- Proper Board Handling Procedures
- Electrostatic Discharge (ESD) Warning
- Operating Environment
- Packaging for Shipment and Storage
- AltiContact Manager Conference Resource Limits
- Software Installation
- Software License Activation and Registration
- New Installation
- Upgrading AltiWare OE
- License Activation and Registration Process
- Online License Registration Procedures
- Manual Online License Registration Procedure
- Offline Registration Procedures
- Windows Emergency Repair Disk
- Installing ACM Administrator on Remote Systems
- Running ACM Administrator
- Shutting Down AltiContact Manager when Changing or Adding Hardware
- Transferring the AltiContact Manager to Another Server Chassis
- AltiContact Manager Uninstall
- Software Installation Troubleshooting
- Getting Around ACM Administrator
- System Configuration
- Setting General Parameters
- Setting a System Number Plan
- Setting Business Hours
- Routing Calls on Holidays
- Configuring System Speed Dialing
- Defining System Call Restrictions
- Creating Account Codes
- Setting up Call Reports
- Using a Tenant Table
- Country Relevant
- CT-Bus Clock Configuration
- Audio Peripheral Configuration
- Board Configuration
- Trunk Configuration
- Voice Mail Configuration
- VoIP Configuration
- Defining an IP Dialing Table
- Setting VoIP Codecs
- Network Configuration Guidelines for VoIP
- Network Configuration Guidelines for the Alti-IP 600
- Configuration Guidelines for NAT
- Firewall Considerations
- Setting up H.323 Traffic Forwarding for H.323 NAT
- Setting Up an AltiContact Manager-to- AltiContact Manager IP Network
- Out Call Routing Configuration
- IVR Configuration
- CallCenter Configuration
- Agent Configuration
- Huntgroup Configuration
- Workgroup Configuration
- Setting Up IP Extensions
- Alti-IP 600 Phone Configuration
- Application Extension Configuration
- System Data Management
- System Report Management
- Data and Internet Integration
- AltiWeb
- Using TAPI
- Tools
- Basic Call Router & Call Router Advanced
- Call Accounting Report Formats
- E1 R2 CAS Installation
- Product Repair Services & Technical Support
- Glossary
- Index
- Readers Comment Form

Trunk Configuration
AltiContact Manager Administration Manual 7-5
7. Trunk
Configuration
Description Descriptive information such as the company name
for the assigned Phone Number, or appropriate
agency if this trunk provides 911 access.
Trunk Dialing
Scheme
Overlap or En-bloc dialing.
• Overlap allowstheterminaltoomitpartofthe
digits required to complete a call, while the
remaining digits are buffered. Use Overlap
Dialing for analog trunks and for T1 (robbed bit)
for best results.
• En-bloc allows the terminal to include all of the
digits required to complete a call. Use En-bloc
Dialing for digital (PRI-ISDN) trunks.
Centrex Transfer Applies to analog and T1 trunks if the trunk is
supported by Centrex.This optionmust be selected to
forward calls to an outside number through a Centrex
switch. If the Centrex provider requires a particular
string to be sent before the dialed number, enter the
string in the Transfer Predial String box. If no
string is set as a predial string, FLASH is used.
Attribute In Service makes the trunk available for use. Out of
Service prevents the trunk from being used (for
example, while performing maintenance).
Enable Tie Trunk Allows hop-on and hop-off dialing for an ISDN/PRI,
or T1 trunk. When this box is checked, any incoming
call to the selected trunk can be sent with ANI/DNIS
information. To use this feature, Hop-off must also be
enabled under System Configuration Call
Restrictions, as discussed in “Defining System Call
Restrictions” on page 5-12. Also, the board must be
configured to allow for tie trunks. See “Setting up T1
or PRI Channels on the Triton T1/PRI Board” on
page 6-41.
Trunk Properties Opens a dialog box that allows you to configure low-
level, hardware-specific properties for each trunk.
The options vary depending on the type of board and
trunk; this is discussed in subsequent sections.
Attribute Description