Specifications
Table Of Contents
- Preface: About This Manual
- Overview
- Key AltiContact Manager Characteristics
- Call Center/IP PBX Features
- Automatic Call Distribution Features
- IVR Features
- AltiGen Voice Mail Features
- Internet Integration Features
- System Administration Features
- T1/PRI/E1 Features
- Voice over IP Features
- Voice over IP Session Support AltiContact Manager Features
- AltiWare Tools
- Optional Add-On Software
- Optional Add-On Products
- Optional Kits
- Key AltiContact Manager Characteristics
- System Requirements
- Hardware Requirements
- System Key Requirement
- Selecting the AltiContact Manager Platform
- Minimum System Requirements
- Proper Grounding and Loop Current
- Uninterruptible Power Supply (UPS)
- Operating Environment
- AltiGen Telephony Boards
- Functional Specifications
- AltiGen Board Installation
- AltiGen Board Options
- System Limitations
- Power Requirements
- Heat Factor
- Installing a Cooling Fan
- Proper Board Handling Procedures
- Electrostatic Discharge (ESD) Warning
- Operating Environment
- Packaging for Shipment and Storage
- AltiContact Manager Conference Resource Limits
- Software Installation
- Software License Activation and Registration
- New Installation
- Upgrading AltiWare OE
- License Activation and Registration Process
- Online License Registration Procedures
- Manual Online License Registration Procedure
- Offline Registration Procedures
- Windows Emergency Repair Disk
- Installing ACM Administrator on Remote Systems
- Running ACM Administrator
- Shutting Down AltiContact Manager when Changing or Adding Hardware
- Transferring the AltiContact Manager to Another Server Chassis
- AltiContact Manager Uninstall
- Software Installation Troubleshooting
- Getting Around ACM Administrator
- System Configuration
- Setting General Parameters
- Setting a System Number Plan
- Setting Business Hours
- Routing Calls on Holidays
- Configuring System Speed Dialing
- Defining System Call Restrictions
- Creating Account Codes
- Setting up Call Reports
- Using a Tenant Table
- Country Relevant
- CT-Bus Clock Configuration
- Audio Peripheral Configuration
- Board Configuration
- Trunk Configuration
- Voice Mail Configuration
- VoIP Configuration
- Defining an IP Dialing Table
- Setting VoIP Codecs
- Network Configuration Guidelines for VoIP
- Network Configuration Guidelines for the Alti-IP 600
- Configuration Guidelines for NAT
- Firewall Considerations
- Setting up H.323 Traffic Forwarding for H.323 NAT
- Setting Up an AltiContact Manager-to- AltiContact Manager IP Network
- Out Call Routing Configuration
- IVR Configuration
- CallCenter Configuration
- Agent Configuration
- Huntgroup Configuration
- Workgroup Configuration
- Setting Up IP Extensions
- Alti-IP 600 Phone Configuration
- Application Extension Configuration
- System Data Management
- System Report Management
- Data and Internet Integration
- AltiWeb
- Using TAPI
- Tools
- Basic Call Router & Call Router Advanced
- Call Accounting Report Formats
- E1 R2 CAS Installation
- Product Repair Services & Technical Support
- Glossary
- Index
- Readers Comment Form
Setting General Trunk Attributes
7-4 AltiContact Manager Administration Manual
Direction The trunk direction can be Outgoing only, Incoming
only, Both Outgoing and Incoming, or for Paging.
Outgoing and Both are not available on an analog
Quantum DID trunk, which is an Incoming trunk.
The Both option is the system default.
Note: When incoming calls are received on an
Outgoing only trunk, they are immediately
disconnected.
Paging is only available for analog (CO) trunks and
is used for paging or broadcasting purposes. This
option enables a third party paging device directly to
the trunk port.
When this option is selected, the system assigns a
default unused paging ID. You can assign a different
ID in the drop-down list. The range of paging IDs are
from 00 to 99, which allows AltiContact Manager to
be connected to up to 100 paging systems through
trunks for multi-zone paging applications. If the
manually selected paging ID is used by another trunk,
the current paging ID is not changed.
The trunk paging is accessed using the Overhead
Paging by Trunk (# 45 Feature Code). For example,
a user dials ‘#4508’ to connect to a paging system
through the trunk with paging ID of 08.
The Overhead paging feature requires paging
equipment to provide loop start CO trunk
characteristics. This option is not supported on
ground start trunks.
The Paging option and the Overhead Paging option
(in “Audio Peripheral Configuration” on page 5-27)
are different and independent of one another. The
Overhead Paging option is to set up the audio out port
of the Quantum board for use with the #44 overhead
option built into the system.
Phone Number The phone number, without the area code, assigned to
the location. If the wiring changes and a new phone
number is assigned to the location, you must update
the information in this field.
Attribute Description