Specifications

Trunk Configuration
AltiContact Manager Administration Manual 7-3
7. Trunk
Configuration
Setting General Trunk Attributes
Select the channel to view its current attributes, as discussed in the previous
section. You can then set or change the following attributes. If an option is
grayed out, it is not available for that type of trunk:
Attribute Description
Access Code Access code to the selected trunk. If you need to use
access codes other than 9, you must first set this up on
the Number Planwindowof System Configuration
(“Setting a System Number Plan” on page 5-4). This
option is not available for a DID trunk.
Note: It is recommended that you set this value to
“None” for trunks on 30-port VoIP boards.
This will prevent users from directly
accessing the 30-port boards—which use the
G.711 codec only—for calls to AltiContact
Manager servers or other IP gateways that
may require the G.723 codec. If you still want
users to have access to this trunk for outgoing
calls, you can set it up through Outcall
Routing (see Chapter 10, Out Call Routing
Configuration).
Area Code The local area code for each trunk. Enter a three-digit
area code. If left blank, the trunk assumes the home
area code defined in the General window of the
System Configuration window. This configuration is
for each trunk in the system and will negatively affect
features such as Zoomerang if the area code is not
configured properly. This is not available for a DID
trunk.