Specifications
Table Of Contents
- Preface: About This Manual
- Overview
- Key AltiContact Manager Characteristics
- Call Center/IP PBX Features
- Automatic Call Distribution Features
- IVR Features
- AltiGen Voice Mail Features
- Internet Integration Features
- System Administration Features
- T1/PRI/E1 Features
- Voice over IP Features
- Voice over IP Session Support AltiContact Manager Features
- AltiWare Tools
- Optional Add-On Software
- Optional Add-On Products
- Optional Kits
- Key AltiContact Manager Characteristics
- System Requirements
- Hardware Requirements
- System Key Requirement
- Selecting the AltiContact Manager Platform
- Minimum System Requirements
- Proper Grounding and Loop Current
- Uninterruptible Power Supply (UPS)
- Operating Environment
- AltiGen Telephony Boards
- Functional Specifications
- AltiGen Board Installation
- AltiGen Board Options
- System Limitations
- Power Requirements
- Heat Factor
- Installing a Cooling Fan
- Proper Board Handling Procedures
- Electrostatic Discharge (ESD) Warning
- Operating Environment
- Packaging for Shipment and Storage
- AltiContact Manager Conference Resource Limits
- Software Installation
- Software License Activation and Registration
- New Installation
- Upgrading AltiWare OE
- License Activation and Registration Process
- Online License Registration Procedures
- Manual Online License Registration Procedure
- Offline Registration Procedures
- Windows Emergency Repair Disk
- Installing ACM Administrator on Remote Systems
- Running ACM Administrator
- Shutting Down AltiContact Manager when Changing or Adding Hardware
- Transferring the AltiContact Manager to Another Server Chassis
- AltiContact Manager Uninstall
- Software Installation Troubleshooting
- Getting Around ACM Administrator
- System Configuration
- Setting General Parameters
- Setting a System Number Plan
- Setting Business Hours
- Routing Calls on Holidays
- Configuring System Speed Dialing
- Defining System Call Restrictions
- Creating Account Codes
- Setting up Call Reports
- Using a Tenant Table
- Country Relevant
- CT-Bus Clock Configuration
- Audio Peripheral Configuration
- Board Configuration
- Trunk Configuration
- Voice Mail Configuration
- VoIP Configuration
- Defining an IP Dialing Table
- Setting VoIP Codecs
- Network Configuration Guidelines for VoIP
- Network Configuration Guidelines for the Alti-IP 600
- Configuration Guidelines for NAT
- Firewall Considerations
- Setting up H.323 Traffic Forwarding for H.323 NAT
- Setting Up an AltiContact Manager-to- AltiContact Manager IP Network
- Out Call Routing Configuration
- IVR Configuration
- CallCenter Configuration
- Agent Configuration
- Huntgroup Configuration
- Workgroup Configuration
- Setting Up IP Extensions
- Alti-IP 600 Phone Configuration
- Application Extension Configuration
- System Data Management
- System Report Management
- Data and Internet Integration
- AltiWeb
- Using TAPI
- Tools
- Basic Call Router & Call Router Advanced
- Call Accounting Report Formats
- E1 R2 CAS Installation
- Product Repair Services & Technical Support
- Glossary
- Index
- Readers Comment Form

Board Configuration
AltiContact Manager Administration Manual 6-19
6. Board
Configuration
Reading the Statistics
The Statistics is an informational display of accumulated statistics
(counters) for the errors that have occurred since the last system reboot or
statistics clearing. There may be non-zero values when configuring the T1
span for the first time. You can clear these fields with the Clear button.
• Frame Errors -numberofframingbiterrors.InT1mode,aframing
bit error is defined as an incorrect FS-bit value. The counter is
suppressed when framer loses frame alignment.
• OOF Errors - the Out Of Frame counter registers every time the T1
chip is forced to re-frame when receiving a frame with severe errors.
• Rec Frame Slips - the Receiver Frame Slips counter shows the
number of frame slips for the receiver.
• Line Code Errors - Line Code Error is defined as an occurrence of a
bi-polar variation or excessive zeroes.
• Bit Errors - Bit Errors are defined as a CRC-6 error in ESF, FT-bit
error in SLC-96 and F-bit or sync bit error in SF.
Setup Failure - RED
ALARM (LCV)
LCV = Line Code Vio-
lation
Check the MVIP bus
master setting.
OR
Have CO perform a line
test to check for a faulty
cable or line.
Setup Failure - RED
ALARM (OOF)
OOF = Out of Frame.
Excessive frame errors.
Check the MVIP bus
master setting.
OR
Have CO perform a line
test to check for a faulty
cable or line.
Clock Sync Failure -
FRAME SLIPS’
Conflict between trans-
mit and receive clocks.
The MVIP bus master-
ship is set improperly.
Check MVIP bus mas-
ter setting.
Table 1: Span Status Error Messages
Error Message Meaning Action