Specifications
Table Of Contents
- Preface: About This Manual
- Overview
- Key AltiContact Manager Characteristics
- Call Center/IP PBX Features
- Automatic Call Distribution Features
- IVR Features
- AltiGen Voice Mail Features
- Internet Integration Features
- System Administration Features
- T1/PRI/E1 Features
- Voice over IP Features
- Voice over IP Session Support AltiContact Manager Features
- AltiWare Tools
- Optional Add-On Software
- Optional Add-On Products
- Optional Kits
- Key AltiContact Manager Characteristics
- System Requirements
- Hardware Requirements
- System Key Requirement
- Selecting the AltiContact Manager Platform
- Minimum System Requirements
- Proper Grounding and Loop Current
- Uninterruptible Power Supply (UPS)
- Operating Environment
- AltiGen Telephony Boards
- Functional Specifications
- AltiGen Board Installation
- AltiGen Board Options
- System Limitations
- Power Requirements
- Heat Factor
- Installing a Cooling Fan
- Proper Board Handling Procedures
- Electrostatic Discharge (ESD) Warning
- Operating Environment
- Packaging for Shipment and Storage
- AltiContact Manager Conference Resource Limits
- Software Installation
- Software License Activation and Registration
- New Installation
- Upgrading AltiWare OE
- License Activation and Registration Process
- Online License Registration Procedures
- Manual Online License Registration Procedure
- Offline Registration Procedures
- Windows Emergency Repair Disk
- Installing ACM Administrator on Remote Systems
- Running ACM Administrator
- Shutting Down AltiContact Manager when Changing or Adding Hardware
- Transferring the AltiContact Manager to Another Server Chassis
- AltiContact Manager Uninstall
- Software Installation Troubleshooting
- Getting Around ACM Administrator
- System Configuration
- Setting General Parameters
- Setting a System Number Plan
- Setting Business Hours
- Routing Calls on Holidays
- Configuring System Speed Dialing
- Defining System Call Restrictions
- Creating Account Codes
- Setting up Call Reports
- Using a Tenant Table
- Country Relevant
- CT-Bus Clock Configuration
- Audio Peripheral Configuration
- Board Configuration
- Trunk Configuration
- Voice Mail Configuration
- VoIP Configuration
- Defining an IP Dialing Table
- Setting VoIP Codecs
- Network Configuration Guidelines for VoIP
- Network Configuration Guidelines for the Alti-IP 600
- Configuration Guidelines for NAT
- Firewall Considerations
- Setting up H.323 Traffic Forwarding for H.323 NAT
- Setting Up an AltiContact Manager-to- AltiContact Manager IP Network
- Out Call Routing Configuration
- IVR Configuration
- CallCenter Configuration
- Agent Configuration
- Huntgroup Configuration
- Workgroup Configuration
- Setting Up IP Extensions
- Alti-IP 600 Phone Configuration
- Application Extension Configuration
- System Data Management
- System Report Management
- Data and Internet Integration
- AltiWeb
- Using TAPI
- Tools
- Basic Call Router & Call Router Advanced
- Call Accounting Report Formats
- E1 R2 CAS Installation
- Product Repair Services & Technical Support
- Glossary
- Index
- Readers Comment Form
Board Configuration
AltiContact Manager Administration Manual 6-11
6. Board
Configuration
protocol for real-time applications used to transport packetized voice
packets over the IP network.
5. Check the AltiContact Manager IP Dialing Table for Dialed Digits
Length. Refer to “Defining the IP Dialing Table” on page 9-2.
6. Check if Called Extension is a Workgroup or has Multiple Call
Waiting Enabled. When the called party is a workgroup pilot number
or has Multiple Call Waiting enabled, the caller is placed on hold and
hears ringback or music.
IP Trunk Does Not Appear in Trunk View
When an IP trunk doesn’t appear in the Trunk View, there are two possible
causes:
1. Device Driver is Not Running - check the device driver. Make sure
it’s installed and working properly.
Windows NT 4.0 does not support Plug and Play. Therefore, the PnP
ISA Enable Driver (PNPISA.SYS) must be installed if it is not
installed already. Refer to the Microsoft Web site for installation
instructions.
2. Triton VoIP Board is Not Installed Properly - Refer to the Quick
Installation Guide for more details on proper installation of the Triton
VoIP board.
Configuring the Triton T1/PRI Board
Through AltiContact Manager, the Triton T1/PRI board can be configured
for either digital T1 or PRI (Primary Rate Interface).
Both T1 and PRI carry 24 pulse code modulation (PCM) signals using
time-division multiplexing (TDM) at an overall rate of 1.544 Mbps. Voice
T1 provides twenty-four 64K channels with robbed bit signaling. PRI
provides twenty-three 64K channels, using one 64K channel for D channel
messaging.
The Triton T1/PRI board is used to provide voice processing resources for
AltiContact Manager, similar to the way Quantum telephony boards are
used for analog trunks and extension lines. AltiContact Manager uses DSP
engines residing on the Triton T1/PRI board to perform the voice
processing functions needed for either T1 or PRI service. Quantum and
Triton boards are connected via MVIP connectors.