Specifications
Table Of Contents
- Preface: About This Manual
- Overview
- Key AltiContact Manager Characteristics
- Call Center/IP PBX Features
- Automatic Call Distribution Features
- IVR Features
- AltiGen Voice Mail Features
- Internet Integration Features
- System Administration Features
- T1/PRI/E1 Features
- Voice over IP Features
- Voice over IP Session Support AltiContact Manager Features
- AltiWare Tools
- Optional Add-On Software
- Optional Add-On Products
- Optional Kits
- Key AltiContact Manager Characteristics
- System Requirements
- Hardware Requirements
- System Key Requirement
- Selecting the AltiContact Manager Platform
- Minimum System Requirements
- Proper Grounding and Loop Current
- Uninterruptible Power Supply (UPS)
- Operating Environment
- AltiGen Telephony Boards
- Functional Specifications
- AltiGen Board Installation
- AltiGen Board Options
- System Limitations
- Power Requirements
- Heat Factor
- Installing a Cooling Fan
- Proper Board Handling Procedures
- Electrostatic Discharge (ESD) Warning
- Operating Environment
- Packaging for Shipment and Storage
- AltiContact Manager Conference Resource Limits
- Software Installation
- Software License Activation and Registration
- New Installation
- Upgrading AltiWare OE
- License Activation and Registration Process
- Online License Registration Procedures
- Manual Online License Registration Procedure
- Offline Registration Procedures
- Windows Emergency Repair Disk
- Installing ACM Administrator on Remote Systems
- Running ACM Administrator
- Shutting Down AltiContact Manager when Changing or Adding Hardware
- Transferring the AltiContact Manager to Another Server Chassis
- AltiContact Manager Uninstall
- Software Installation Troubleshooting
- Getting Around ACM Administrator
- System Configuration
- Setting General Parameters
- Setting a System Number Plan
- Setting Business Hours
- Routing Calls on Holidays
- Configuring System Speed Dialing
- Defining System Call Restrictions
- Creating Account Codes
- Setting up Call Reports
- Using a Tenant Table
- Country Relevant
- CT-Bus Clock Configuration
- Audio Peripheral Configuration
- Board Configuration
- Trunk Configuration
- Voice Mail Configuration
- VoIP Configuration
- Defining an IP Dialing Table
- Setting VoIP Codecs
- Network Configuration Guidelines for VoIP
- Network Configuration Guidelines for the Alti-IP 600
- Configuration Guidelines for NAT
- Firewall Considerations
- Setting up H.323 Traffic Forwarding for H.323 NAT
- Setting Up an AltiContact Manager-to- AltiContact Manager IP Network
- Out Call Routing Configuration
- IVR Configuration
- CallCenter Configuration
- Agent Configuration
- Huntgroup Configuration
- Workgroup Configuration
- Setting Up IP Extensions
- Alti-IP 600 Phone Configuration
- Application Extension Configuration
- System Data Management
- System Report Management
- Data and Internet Integration
- AltiWeb
- Using TAPI
- Tools
- Basic Call Router & Call Router Advanced
- Call Accounting Report Formats
- E1 R2 CAS Installation
- Product Repair Services & Technical Support
- Glossary
- Index
- Readers Comment Form
xviii AltiContact Manager Administration Manual
Direct Inward Dialing (DID) Answering Supervision
Customers allowing Triton T1/PRI, Quantum, or Triton Analog Station Analog DID to be
operated in such a manner as to not provide for proper answer supervision is a violation of Part
68 of the FCC rules.
Proper answer supervision occurs when:
1. The AltiWare system returns answer supervision to the PSTN when DID calls are:
• Answered by the called station.
• Answered by the attendant.
• Routed to a recorded announcement that can be administered by the customer.
2. The AltiServ system returns answering supervision on all DID calls forwarded to the
PSTN.
Class A Equipment
This is a Class A product. In a domestic environment, this product may cause radio
interference, in which case, the user may be required to take adequate measures.
Safety
(Seguridad/Sicherheit)
The following information is included in this publication for the use and safety of installation
and maintenance personnel.
Important Safety Instructions
•
Read all of the instructions before attempting to operate the equipment and before
connecting the power supply.
• Always follow basic safety precautions to reduce the risk of fire, electrical shock, and
injury to persons.
• To prevent fire or shock hazard, do not expose the unit to rain, moisture, or install this
product near water. Never spill liquid of any kind on this product.
• Never push objects of any kind into this product through module openings or expansion
slots, as they may touch dangerous voltage points or short out parts, which could result
in the risk of fire or electrical shock.
• Refrain from opening the cabinet as there are high voltage components inside. Refer
servicing to qualified service personnel. If you are a qualified service personnel, power
down everything before opening.
• Do not attach the power supply cord to building surfaces. Do not allow anything to rest
on the power cord or allow the cord to be abused by persons walking on it.
• To protect this equipment from overheating, do not block the slots and openings in the
module housings that are provided for ventilation.
Seguridad
La siguiente información se incluye en la presente publicación para la utilización y seguridad
del personal instalador y de mantenimiento.