Specifications

System Configuration
AltiContact Manager Administration Manual 5-19
5.System
Configuration
Example:
• Retain Records is set to 60 days
• Save db is selected
• Renew Backup is set to every month
With these settings, on day 61 a backup file is started in the DBBackup
folder. Each day’s call or RTM data is added to this file for one month. At
the end of a month, a new file is started in DBBackup, which is likewise
appended with each day’s call or RTM data every day at midnight.
Backup files are dated and renewed according to the following schedule,
regardless of when you actually make the Renew selection.
External (Remote) Logging of Call Data
AltiContact Manager allows you to output call accounting to a Microsoft
SQL 7 or SQL 2000 database or to a third party external application.
In either case, the database cannot be on the same server as the AltiContact
Manager system. A system integrator or database developer will need to
write a custom query to extract data from the SQL database.
You can send reports from a number of different systems to the same
database.
Renew setting Renewal Dates
day daily, at midnight
week every Sunday
2 weeks the 1st and 15th of every month
month the first of every month
3 months December, March, June, September
6 months December and June
year January