Specifications

Setting up Call Reports
5-18 AltiContact Manager Administration Manual
To enable RTM data collection to the local drive, select Internal RTM
data - MDB and click the Config button. A dialog box appears.
Figure 11. Enable local RTM data logging
:
Parameter Description
Enable Check to enable internal (local) logging of call data.
Retain Records Select the number of days to retain records. This can
be any number of days from 1–365.
Save data every
(RTM Statistics only)
Specifies how often to save workgroup call data from
the real-time monitor. This setting, with intervals
ranging from 15 minutes to 1 day (24 hours),
provides the minimum level of granularity at which
RTM data (“Workgroup Statistics”) will be reported
from the CDR Search client.
Save db in backup
directory
Select to save backup files into the AltiDB
>DBBackup folder. Select a Renew option to specify
how often to save the backup files. AltiContact
Manager will save all data that overflows the Retain
Records limit each day at midnight, into a file of
format <yyyymmdd>.mdb.
Remove db
permanently
Select to remove data after the Retain Records limit
is passed instead of backing it up. When the Retain
Records limit is reached, the oldest day’s data is
removed permanently.