Specifications
Table Of Contents
- Preface: About This Manual
- Overview
- Key AltiContact Manager Characteristics
- Call Center/IP PBX Features
- Automatic Call Distribution Features
- IVR Features
- AltiGen Voice Mail Features
- Internet Integration Features
- System Administration Features
- T1/PRI/E1 Features
- Voice over IP Features
- Voice over IP Session Support AltiContact Manager Features
- AltiWare Tools
- Optional Add-On Software
- Optional Add-On Products
- Optional Kits
- Key AltiContact Manager Characteristics
- System Requirements
- Hardware Requirements
- System Key Requirement
- Selecting the AltiContact Manager Platform
- Minimum System Requirements
- Proper Grounding and Loop Current
- Uninterruptible Power Supply (UPS)
- Operating Environment
- AltiGen Telephony Boards
- Functional Specifications
- AltiGen Board Installation
- AltiGen Board Options
- System Limitations
- Power Requirements
- Heat Factor
- Installing a Cooling Fan
- Proper Board Handling Procedures
- Electrostatic Discharge (ESD) Warning
- Operating Environment
- Packaging for Shipment and Storage
- AltiContact Manager Conference Resource Limits
- Software Installation
- Software License Activation and Registration
- New Installation
- Upgrading AltiWare OE
- License Activation and Registration Process
- Online License Registration Procedures
- Manual Online License Registration Procedure
- Offline Registration Procedures
- Windows Emergency Repair Disk
- Installing ACM Administrator on Remote Systems
- Running ACM Administrator
- Shutting Down AltiContact Manager when Changing or Adding Hardware
- Transferring the AltiContact Manager to Another Server Chassis
- AltiContact Manager Uninstall
- Software Installation Troubleshooting
- Getting Around ACM Administrator
- System Configuration
- Setting General Parameters
- Setting a System Number Plan
- Setting Business Hours
- Routing Calls on Holidays
- Configuring System Speed Dialing
- Defining System Call Restrictions
- Creating Account Codes
- Setting up Call Reports
- Using a Tenant Table
- Country Relevant
- CT-Bus Clock Configuration
- Audio Peripheral Configuration
- Board Configuration
- Trunk Configuration
- Voice Mail Configuration
- VoIP Configuration
- Defining an IP Dialing Table
- Setting VoIP Codecs
- Network Configuration Guidelines for VoIP
- Network Configuration Guidelines for the Alti-IP 600
- Configuration Guidelines for NAT
- Firewall Considerations
- Setting up H.323 Traffic Forwarding for H.323 NAT
- Setting Up an AltiContact Manager-to- AltiContact Manager IP Network
- Out Call Routing Configuration
- IVR Configuration
- CallCenter Configuration
- Agent Configuration
- Huntgroup Configuration
- Workgroup Configuration
- Setting Up IP Extensions
- Alti-IP 600 Phone Configuration
- Application Extension Configuration
- System Data Management
- System Report Management
- Data and Internet Integration
- AltiWeb
- Using TAPI
- Tools
- Basic Call Router & Call Router Advanced
- Call Accounting Report Formats
- E1 R2 CAS Installation
- Product Repair Services & Technical Support
- Glossary
- Index
- Readers Comment Form
System Configuration
AltiContact Manager Administration Manual 5-7
5.System
Configuration
Trunk Access
Usually, 9 is used as the analog or PSTN trunk access code, and AltiContact
Manager uses 9 as the default for trunk access. You can keep that
configuration and assign other digits such as 7 or 8 to Route Access and IP
trunk access, or you can change it. There are no defaults for IP trunk or
Route Access.
Feature Access
By default, the first digit assignment for # is set to Feature Access, which
is used as part of feature access codes. In addition, you may also set 1- 9 or
* to Feature Access. For example, if 7 is set to Feature Access, Station
Login (#27) can also be accessed using 727.
IP Trunk Access
Only one IP trunk access option is allowed per AltiContact Manager
system. It is highly recommended that the same IP trunk access code (e.g.
8) be used for all AltiContact Manager systems in the network. To use
Voice over IP, you must set up this access and, in addition, configure the
IP Dialing Table as discussed in “Defining the IP Dialing Table” on page
9-2 and set the VoIP codecs as discussed in “Setting VoIP Codecs” on page
9-5.
Note: After setting the IP Trunk Access code here, you should set the
Trunk Access Codes of any 30-port VoIP boards to “None” on the
General tab of the Trunk Configuration window (see “Setting
General Trunk Attributes” on page 7-3). This will prevent users
from directly accessing the 30-port boards—which use the G.711
codec only—for calls to AltiContact Manager servers or other IP
gateways that may require the G.723 codec. If you still want users
to have access to this trunk for outgoing calls, you can set it up
through Outcall Routing (see Chapter 10, Out Call Routing
Configuration).
Route Access
The Route Access option can be assigned to one or more digits, to route the
call per the out call routing table. Out call routing, which is sometimes
called ARS (Automatic Route Selection) or LCR (Least Cost Routing
without carrier rate table), is described in Chapter 10, Out Call Routing
Configuration.
Out call routing is designed to help 10-digit dialing, zoomerang dialing,
digit manipulation, and tie trunk hop-off dialing.