Specifications

The View Windows
4-6 AltiContact Manager Administration Manual
Agent Extension View Window
The Agent Extension View window, which displays the status of all
assigned extensions.
Figure 4. Agent Extension View window
The radio button to the left of each extension number is green when the
extension is idle, and red when the extension is not ready or in use. The
Location number (i.e. 01:04) identifies the card ID and port (channel)
number on the board. For example, in location 01:04, the card ID is 1 and
the port number is 4. If an extension user with IP Extension enabled has
logged onto an IP extension, the location will show the static IP address you
have assigned. If you use dynamic IP addressing, this location will change
every time the user logs off and back onto an IP extension.
You can double-click any extension number to open the Extension
Configuration window for the selected extension.
The Reset button resets the selected extension to the idle status. When you
click the Reset button, a small dialog box opens, asking if you want to
continue with the reset and displays the selected extension number and the
name of the person assigned to the extension.
You can click the Reset button without selecting an extension, and then
type in the extension number for the extension to reset.