Specifications
Table Of Contents
- Preface: About This Manual
- Overview
- Key AltiContact Manager Characteristics
- Call Center/IP PBX Features
- Automatic Call Distribution Features
- IVR Features
- AltiGen Voice Mail Features
- Internet Integration Features
- System Administration Features
- T1/PRI/E1 Features
- Voice over IP Features
- Voice over IP Session Support AltiContact Manager Features
- AltiWare Tools
- Optional Add-On Software
- Optional Add-On Products
- Optional Kits
- Key AltiContact Manager Characteristics
- System Requirements
- Hardware Requirements
- System Key Requirement
- Selecting the AltiContact Manager Platform
- Minimum System Requirements
- Proper Grounding and Loop Current
- Uninterruptible Power Supply (UPS)
- Operating Environment
- AltiGen Telephony Boards
- Functional Specifications
- AltiGen Board Installation
- AltiGen Board Options
- System Limitations
- Power Requirements
- Heat Factor
- Installing a Cooling Fan
- Proper Board Handling Procedures
- Electrostatic Discharge (ESD) Warning
- Operating Environment
- Packaging for Shipment and Storage
- AltiContact Manager Conference Resource Limits
- Software Installation
- Software License Activation and Registration
- New Installation
- Upgrading AltiWare OE
- License Activation and Registration Process
- Online License Registration Procedures
- Manual Online License Registration Procedure
- Offline Registration Procedures
- Windows Emergency Repair Disk
- Installing ACM Administrator on Remote Systems
- Running ACM Administrator
- Shutting Down AltiContact Manager when Changing or Adding Hardware
- Transferring the AltiContact Manager to Another Server Chassis
- AltiContact Manager Uninstall
- Software Installation Troubleshooting
- Getting Around ACM Administrator
- System Configuration
- Setting General Parameters
- Setting a System Number Plan
- Setting Business Hours
- Routing Calls on Holidays
- Configuring System Speed Dialing
- Defining System Call Restrictions
- Creating Account Codes
- Setting up Call Reports
- Using a Tenant Table
- Country Relevant
- CT-Bus Clock Configuration
- Audio Peripheral Configuration
- Board Configuration
- Trunk Configuration
- Voice Mail Configuration
- VoIP Configuration
- Defining an IP Dialing Table
- Setting VoIP Codecs
- Network Configuration Guidelines for VoIP
- Network Configuration Guidelines for the Alti-IP 600
- Configuration Guidelines for NAT
- Firewall Considerations
- Setting up H.323 Traffic Forwarding for H.323 NAT
- Setting Up an AltiContact Manager-to- AltiContact Manager IP Network
- Out Call Routing Configuration
- IVR Configuration
- CallCenter Configuration
- Agent Configuration
- Huntgroup Configuration
- Workgroup Configuration
- Setting Up IP Extensions
- Alti-IP 600 Phone Configuration
- Application Extension Configuration
- System Data Management
- System Report Management
- Data and Internet Integration
- AltiWeb
- Using TAPI
- Tools
- Basic Call Router & Call Router Advanced
- Call Accounting Report Formats
- E1 R2 CAS Installation
- Product Repair Services & Technical Support
- Glossary
- Index
- Readers Comment Form
Software Installation
AltiContact Manager Administration Manual 3-49
3.Software
Installation
Software Installation Troubleshooting
Use this table for troubleshooting error messages encountered during
software installation.
Error Message Solution
This version of AltiContact Manager
does not support Triton T1 Rev A2 or
VoIPRevA2boards.Pleaseunplug
these boards, then run setup again.
Unplug Triton T1 Rev A2 or VoIP Rev A2
boards, then run setup again.
Copy activation file failed. Activation file (exctl) is not in the specified
folder, is missing, or is corrupted. Make sure
you select the correct file folder where the
activation file is located and try again. If
problem persists, you can manually copy the
activation file to c:\AltiServ\db directory (if
AltiServ is installed on the c: drive) and run the
installation program again.
An error occurred during the move data
process.
Make sure all AltiGen applications and services
are stopped/closed before installing AltiContact
Manager.
Setup cannot detect your system key.
You must plug your system key into
either a parallel or USB port for
upgrading to AltiContact Manager.
Make sure your system key is fully inserted into
your parallel or USB port prior to installing
AltiContact Manager. If error persists, reboot
the system, then run setup again.
Setup has not detected your system key.
If you proceed the installation
WITHOUT the system key, only 8
physical ports will be available for use
after the AltiContact Manager
installation.
Make sure your system key is fully inserted into
your parallel or USB port prior to installing
AltiContact Manager.
Setup cannot append the AltiContact
Manager path because your existing
system environment is too long. You
must manually append the AltiContact
Manager path to your system
environment path after finishing
AltiContact Manager’s installation but
before restarting your system. You can
find the system environment path
through Control Panel>System
>Environment>path.
Manually append c:\AltiContact Manager\exe
(if AltiContact Manager is installed on c: drive)
to your system environment path (through
Control Panel>System >Environment>path)
after finishing AltiContact Manager’s
installation but before restarting your system.