Specifications
Table Of Contents
- Preface: About This Manual
- Overview
- Key AltiContact Manager Characteristics
- Call Center/IP PBX Features
- Automatic Call Distribution Features
- IVR Features
- AltiGen Voice Mail Features
- Internet Integration Features
- System Administration Features
- T1/PRI/E1 Features
- Voice over IP Features
- Voice over IP Session Support AltiContact Manager Features
- AltiWare Tools
- Optional Add-On Software
- Optional Add-On Products
- Optional Kits
- Key AltiContact Manager Characteristics
- System Requirements
- Hardware Requirements
- System Key Requirement
- Selecting the AltiContact Manager Platform
- Minimum System Requirements
- Proper Grounding and Loop Current
- Uninterruptible Power Supply (UPS)
- Operating Environment
- AltiGen Telephony Boards
- Functional Specifications
- AltiGen Board Installation
- AltiGen Board Options
- System Limitations
- Power Requirements
- Heat Factor
- Installing a Cooling Fan
- Proper Board Handling Procedures
- Electrostatic Discharge (ESD) Warning
- Operating Environment
- Packaging for Shipment and Storage
- AltiContact Manager Conference Resource Limits
- Software Installation
- Software License Activation and Registration
- New Installation
- Upgrading AltiWare OE
- License Activation and Registration Process
- Online License Registration Procedures
- Manual Online License Registration Procedure
- Offline Registration Procedures
- Windows Emergency Repair Disk
- Installing ACM Administrator on Remote Systems
- Running ACM Administrator
- Shutting Down AltiContact Manager when Changing or Adding Hardware
- Transferring the AltiContact Manager to Another Server Chassis
- AltiContact Manager Uninstall
- Software Installation Troubleshooting
- Getting Around ACM Administrator
- System Configuration
- Setting General Parameters
- Setting a System Number Plan
- Setting Business Hours
- Routing Calls on Holidays
- Configuring System Speed Dialing
- Defining System Call Restrictions
- Creating Account Codes
- Setting up Call Reports
- Using a Tenant Table
- Country Relevant
- CT-Bus Clock Configuration
- Audio Peripheral Configuration
- Board Configuration
- Trunk Configuration
- Voice Mail Configuration
- VoIP Configuration
- Defining an IP Dialing Table
- Setting VoIP Codecs
- Network Configuration Guidelines for VoIP
- Network Configuration Guidelines for the Alti-IP 600
- Configuration Guidelines for NAT
- Firewall Considerations
- Setting up H.323 Traffic Forwarding for H.323 NAT
- Setting Up an AltiContact Manager-to- AltiContact Manager IP Network
- Out Call Routing Configuration
- IVR Configuration
- CallCenter Configuration
- Agent Configuration
- Huntgroup Configuration
- Workgroup Configuration
- Setting Up IP Extensions
- Alti-IP 600 Phone Configuration
- Application Extension Configuration
- System Data Management
- System Report Management
- Data and Internet Integration
- AltiWeb
- Using TAPI
- Tools
- Basic Call Router & Call Router Advanced
- Call Accounting Report Formats
- E1 R2 CAS Installation
- Product Repair Services & Technical Support
- Glossary
- Index
- Readers Comment Form
AltiContact Manager Uninstall
3-48 AltiContact Manager Administration Manual
4. Label and disconnect the DB-25 to 50 pin Telco cable(s) from the
board I/O connectors.
5. Remove the telephony board(s) from the original system.
6. Install the board(s) into the new system.
7. Install the system key to the parallel or USB port.
8. Install the AltiContact Manager software as described, beginning with
“Preparing to Install AltiContact Manager” on page 3-2.
9. Restore the AltiContact Manager system database as follows:
a. Run AltiAdmin and select Services System Data
Management to run the data management utility.
b. Click the Restore icon to open a dialog that allows you to choose
files to restore.
c. Make sure all the Component check boxes are selected.
d. In the Restore From drop-down list, select the drive and directory
to which you backed up the files in Step 1.
e. Click OK to start the restore.
f. Once the restore is complete, click the Exit icon to exit the data
manager.
g. Shut down and exit the system by selecting Shutdown Switching
from the Services menu.
10. Reboot the system, then run the MVIP test.
11. Reboot the system.
AltiContact Manager Uninstall
To back out the upgrade, be sure to stop all AltiContact Manager-related
services before uninstallation. To do this, run AltiAdmin, log in, and select
Shutdown Switching from the Services menu.
In the event that the auxiliary services were not stopped, stop them one at
a time using the Start Programs Administrative Tools
Services applet.
Then launch the Uninstall program by clicking the Uninstall AltiContact
Manager icon in the AltiContact Manager program folder. (Do not use the
Add/Remove program in Windows to remove AltiContact Manager; this
will not completely delete all necessary folders.)