Specifications

Software Installation
AltiContact Manager Administration Manual 3-47
3.Software
Installation
Shutting Down AltiContact Manager when
Changing or Adding Hardware
When you add or change hardware, follow these procedures to back up and
shut down the AltiContact Manager system. The best time to do this is
during off hours—the system should be idle.
1. Using the ACM Administrator application System Data Management
function, backup the AltiContact Manager data, messages, and custom
files using the procedures in the chapter on ‘System Data
Management.”
2. In ACM Administrator, shutdown the AltiGen Switching Service and
exit ACM Administrator, as described in “Shutting Down Switching
as a Windows 2000 / NT Service” on page 3-19.
3. Shut down and power down the Windows 2000 / NT system using the
standard Windows shutdown procedure.
4. After adding or removed hardware, it is recommended to run MVIP
test from Start>AltiContact Manager>ACM Tools>MVIP test.
Transferring the AltiContact Manager to
Another Server Chassis
If you transfer the AltiContact Manager system to another platform—for
example, to upgrade or expand your system or for other reasons—you need
to backup the database, move the telephony boards, install the AltiContact
Manager software, and restore the database to the new platform.
The new platform should have access via a LAN to the system to which you
backed up the files from the old platform.
To transfer the system to another platform:
1. Back up the system files, then shut down and unplug the AltiContact
Manager system computer, following the steps listed in “Shutting
Down AltiContact Manager when Changing or Adding Hardware” on
page 3-47.
2. Remove the computer cover, following the computer manual
instructions.
3. Disconnect the MVIP internal data cable.