Specifications
Table Of Contents
- Preface: About This Manual
- Overview
- Key AltiContact Manager Characteristics
- Call Center/IP PBX Features
- Automatic Call Distribution Features
- IVR Features
- AltiGen Voice Mail Features
- Internet Integration Features
- System Administration Features
- T1/PRI/E1 Features
- Voice over IP Features
- Voice over IP Session Support AltiContact Manager Features
- AltiWare Tools
- Optional Add-On Software
- Optional Add-On Products
- Optional Kits
- Key AltiContact Manager Characteristics
- System Requirements
- Hardware Requirements
- System Key Requirement
- Selecting the AltiContact Manager Platform
- Minimum System Requirements
- Proper Grounding and Loop Current
- Uninterruptible Power Supply (UPS)
- Operating Environment
- AltiGen Telephony Boards
- Functional Specifications
- AltiGen Board Installation
- AltiGen Board Options
- System Limitations
- Power Requirements
- Heat Factor
- Installing a Cooling Fan
- Proper Board Handling Procedures
- Electrostatic Discharge (ESD) Warning
- Operating Environment
- Packaging for Shipment and Storage
- AltiContact Manager Conference Resource Limits
- Software Installation
- Software License Activation and Registration
- New Installation
- Upgrading AltiWare OE
- License Activation and Registration Process
- Online License Registration Procedures
- Manual Online License Registration Procedure
- Offline Registration Procedures
- Windows Emergency Repair Disk
- Installing ACM Administrator on Remote Systems
- Running ACM Administrator
- Shutting Down AltiContact Manager when Changing or Adding Hardware
- Transferring the AltiContact Manager to Another Server Chassis
- AltiContact Manager Uninstall
- Software Installation Troubleshooting
- Getting Around ACM Administrator
- System Configuration
- Setting General Parameters
- Setting a System Number Plan
- Setting Business Hours
- Routing Calls on Holidays
- Configuring System Speed Dialing
- Defining System Call Restrictions
- Creating Account Codes
- Setting up Call Reports
- Using a Tenant Table
- Country Relevant
- CT-Bus Clock Configuration
- Audio Peripheral Configuration
- Board Configuration
- Trunk Configuration
- Voice Mail Configuration
- VoIP Configuration
- Defining an IP Dialing Table
- Setting VoIP Codecs
- Network Configuration Guidelines for VoIP
- Network Configuration Guidelines for the Alti-IP 600
- Configuration Guidelines for NAT
- Firewall Considerations
- Setting up H.323 Traffic Forwarding for H.323 NAT
- Setting Up an AltiContact Manager-to- AltiContact Manager IP Network
- Out Call Routing Configuration
- IVR Configuration
- CallCenter Configuration
- Agent Configuration
- Huntgroup Configuration
- Workgroup Configuration
- Setting Up IP Extensions
- Alti-IP 600 Phone Configuration
- Application Extension Configuration
- System Data Management
- System Report Management
- Data and Internet Integration
- AltiWeb
- Using TAPI
- Tools
- Basic Call Router & Call Router Advanced
- Call Accounting Report Formats
- E1 R2 CAS Installation
- Product Repair Services & Technical Support
- Glossary
- Index
- Readers Comment Form

Running ACM Administrator
3-46 AltiContact Manager Administration Manual
ACM Administrator provides the ability to manage the AltiContact
Manager system from a remote client system on the LAN. If there is no
firewall on the LAN where AltiContact Manager resides, ACM
Administrator can be installed and used to manage AltiContact Manager
over the Internet from a remote site as well.
To install ACM Administrator on a non-AltiServ PC for the first time:
1. Insert the AltiContact Manager CD-ROM into the appropriate drive.
2. Run SETUP.EXE from the ACM Admin folder.
3. Follow the instructions on the window.
4. To open ACM Administrator, refer to “Running ACM Administrator”
on page 3-46.
Running ACM Administrator
To run AltiContact Manager Administrator:
1. Choose Programs from the Windows NT Start button and click on
ACM Administrator in the AltiContact Manager or ACM Admin
folder.
2. If you are opening ACM Administrator, enter the server name when
prompted. If you are logging into ACM Administrator at a remote site
to administer AltiContact Manager over the Internet, enter the IP
address (e.g. 100.100.100.100) of the AltiContact Manager system
when prompted for the server name. Multiple AltiContact Manager
systems can be managed at a single location with an ACM
Administrator open for each AltiContact Manager system.
3. LoginbySelectingtheServices Login or clicking the
Login icon—the left-most icon in the Toolbar. The Login
Password window prompts you to enter the password and
click OK. The system default password is “22222.” You should
change the system password as soon as possible to ensure system
security. For more information, refer to “Logging in for the First
Time” on page 4-1.
Once you are logged in, you can configure the AltiContact Manager
system.