Specifications
Table Of Contents
- Preface: About This Manual
- Overview
- Key AltiContact Manager Characteristics
- Call Center/IP PBX Features
- Automatic Call Distribution Features
- IVR Features
- AltiGen Voice Mail Features
- Internet Integration Features
- System Administration Features
- T1/PRI/E1 Features
- Voice over IP Features
- Voice over IP Session Support AltiContact Manager Features
- AltiWare Tools
- Optional Add-On Software
- Optional Add-On Products
- Optional Kits
- Key AltiContact Manager Characteristics
- System Requirements
- Hardware Requirements
- System Key Requirement
- Selecting the AltiContact Manager Platform
- Minimum System Requirements
- Proper Grounding and Loop Current
- Uninterruptible Power Supply (UPS)
- Operating Environment
- AltiGen Telephony Boards
- Functional Specifications
- AltiGen Board Installation
- AltiGen Board Options
- System Limitations
- Power Requirements
- Heat Factor
- Installing a Cooling Fan
- Proper Board Handling Procedures
- Electrostatic Discharge (ESD) Warning
- Operating Environment
- Packaging for Shipment and Storage
- AltiContact Manager Conference Resource Limits
- Software Installation
- Software License Activation and Registration
- New Installation
- Upgrading AltiWare OE
- License Activation and Registration Process
- Online License Registration Procedures
- Manual Online License Registration Procedure
- Offline Registration Procedures
- Windows Emergency Repair Disk
- Installing ACM Administrator on Remote Systems
- Running ACM Administrator
- Shutting Down AltiContact Manager when Changing or Adding Hardware
- Transferring the AltiContact Manager to Another Server Chassis
- AltiContact Manager Uninstall
- Software Installation Troubleshooting
- Getting Around ACM Administrator
- System Configuration
- Setting General Parameters
- Setting a System Number Plan
- Setting Business Hours
- Routing Calls on Holidays
- Configuring System Speed Dialing
- Defining System Call Restrictions
- Creating Account Codes
- Setting up Call Reports
- Using a Tenant Table
- Country Relevant
- CT-Bus Clock Configuration
- Audio Peripheral Configuration
- Board Configuration
- Trunk Configuration
- Voice Mail Configuration
- VoIP Configuration
- Defining an IP Dialing Table
- Setting VoIP Codecs
- Network Configuration Guidelines for VoIP
- Network Configuration Guidelines for the Alti-IP 600
- Configuration Guidelines for NAT
- Firewall Considerations
- Setting up H.323 Traffic Forwarding for H.323 NAT
- Setting Up an AltiContact Manager-to- AltiContact Manager IP Network
- Out Call Routing Configuration
- IVR Configuration
- CallCenter Configuration
- Agent Configuration
- Huntgroup Configuration
- Workgroup Configuration
- Setting Up IP Extensions
- Alti-IP 600 Phone Configuration
- Application Extension Configuration
- System Data Management
- System Report Management
- Data and Internet Integration
- AltiWeb
- Using TAPI
- Tools
- Basic Call Router & Call Router Advanced
- Call Accounting Report Formats
- E1 R2 CAS Installation
- Product Repair Services & Technical Support
- Glossary
- Index
- Readers Comment Form
Software Installation
AltiContact Manager Administration Manual 3-45
3.Software
Installation
16. Click Refresh to update the License Information window. Any
newly activated licenses through web registration will appear in the
license field.
Offline Registration Procedures
To register licenses through the Web (without ACM Admin), go to the
following web URL: http://registrar.altigen.com/offlineregister/
login.asp. Then follow the online registration process (page 3-39)
beginning with Step 6.
Windows Emergency Repair Disk
After installing AltiContact Manager, you should create the Windows
Emergency Repair Disk, even if you have previously created a repair disk.
This repair disk is needed to repair any corrupted Windows files.
• To create the disk on NT, choose Run from the Windows NT Start
button and type rdisk at the prompt.
• For Windows 2000, use the Accessories System
Tools Backup utility program and select Create an Emergency
Repair Disk from the Tools menu.
Installing ACM Administrator on Remote
Systems
ACM Administrator contains the AltiContact Manager Administrator
application that can be installed on any Windows NT Server or
Workstation 4.0 system with Service Pack 6a (or higher), or Windows
2000 and a network connection. ACM Administrator does not support
Windows 95/98.
When you install ACM Administrator on a machine that is not an
AltiContact Manager server, it does not contain the switching, SMTP/
POP3 server, messaging agent, AltiBackup, Exchange integration services
that are included in the full AltiContact Manager installation described
above. Remote ACM Administrator does not utilize the System Data
Management or Shutdown Switching Service functions on the AltiContact
Manager system.