Specifications
Table Of Contents
- Preface: About This Manual
- Overview
- Key AltiContact Manager Characteristics
- Call Center/IP PBX Features
- Automatic Call Distribution Features
- IVR Features
- AltiGen Voice Mail Features
- Internet Integration Features
- System Administration Features
- T1/PRI/E1 Features
- Voice over IP Features
- Voice over IP Session Support AltiContact Manager Features
- AltiWare Tools
- Optional Add-On Software
- Optional Add-On Products
- Optional Kits
- Key AltiContact Manager Characteristics
- System Requirements
- Hardware Requirements
- System Key Requirement
- Selecting the AltiContact Manager Platform
- Minimum System Requirements
- Proper Grounding and Loop Current
- Uninterruptible Power Supply (UPS)
- Operating Environment
- AltiGen Telephony Boards
- Functional Specifications
- AltiGen Board Installation
- AltiGen Board Options
- System Limitations
- Power Requirements
- Heat Factor
- Installing a Cooling Fan
- Proper Board Handling Procedures
- Electrostatic Discharge (ESD) Warning
- Operating Environment
- Packaging for Shipment and Storage
- AltiContact Manager Conference Resource Limits
- Software Installation
- Software License Activation and Registration
- New Installation
- Upgrading AltiWare OE
- License Activation and Registration Process
- Online License Registration Procedures
- Manual Online License Registration Procedure
- Offline Registration Procedures
- Windows Emergency Repair Disk
- Installing ACM Administrator on Remote Systems
- Running ACM Administrator
- Shutting Down AltiContact Manager when Changing or Adding Hardware
- Transferring the AltiContact Manager to Another Server Chassis
- AltiContact Manager Uninstall
- Software Installation Troubleshooting
- Getting Around ACM Administrator
- System Configuration
- Setting General Parameters
- Setting a System Number Plan
- Setting Business Hours
- Routing Calls on Holidays
- Configuring System Speed Dialing
- Defining System Call Restrictions
- Creating Account Codes
- Setting up Call Reports
- Using a Tenant Table
- Country Relevant
- CT-Bus Clock Configuration
- Audio Peripheral Configuration
- Board Configuration
- Trunk Configuration
- Voice Mail Configuration
- VoIP Configuration
- Defining an IP Dialing Table
- Setting VoIP Codecs
- Network Configuration Guidelines for VoIP
- Network Configuration Guidelines for the Alti-IP 600
- Configuration Guidelines for NAT
- Firewall Considerations
- Setting up H.323 Traffic Forwarding for H.323 NAT
- Setting Up an AltiContact Manager-to- AltiContact Manager IP Network
- Out Call Routing Configuration
- IVR Configuration
- CallCenter Configuration
- Agent Configuration
- Huntgroup Configuration
- Workgroup Configuration
- Setting Up IP Extensions
- Alti-IP 600 Phone Configuration
- Application Extension Configuration
- System Data Management
- System Report Management
- Data and Internet Integration
- AltiWeb
- Using TAPI
- Tools
- Basic Call Router & Call Router Advanced
- Call Accounting Report Formats
- E1 R2 CAS Installation
- Product Repair Services & Technical Support
- Glossary
- Index
- Readers Comment Form
Before Upgrade
3-18 AltiContact Manager Administration Manual
Upgrading AltiWare OE
Note: Triton T1 Rev A1/A2 or VoIP Rev A1/A2 boards are not supported
in AltiContact Manager. These boards must be replaced with Rev
A3 or later boards.
Before Upgrade
Before you begin, you’ll need to have the 20-digit software license key
located on the back of the End User License Agreement and a System Key.
Backup Database
AltiContact Manager supports direct upgrade from OE 4.6 only.Ifyour
system is running an earlier release, you first upgrade to OE 4.6 or later.
If AltiWare 4.6 is installed, there is no need to uninstall it before installing
AltiContact Manager 4.6. If AltiWare 4.0/4.5 is installed, first upgrade to
4.6, then upgrade to AltiContact Manager.
Back up all the configuration information to a different location, such as the
network drive. (You can do this by using the backup utility OR by copying
the contents of the \altiserv\db\, \altiserv\Phrases\LangCustom, and
\postoffice\ folders to a backup location.). To uninstall an earlier version of
AltiWare, click the Uninstall icon in the AltiWare program group. The
uninstall does not remove the AltiWare configuration and messages.
For addressing firewall considerations, refer to “Firewall Considerations”
on page 3-3.
Shutting Down the AltiGen Switching Service
Before installing this upgrade on the AltiContact Manager system, please
make sure that the ACM Admin application and the AltiGen Switching
Service are not running.
You can shutdown the AltiGen Switching Service Com Server and the ACM
Admin application at the same time by running ACM Admin, logging in
and selecting Services Shutdown Switching.
Note: Stopping the AltiGen Switching Service COM Server will
automatically stop all the auxiliary services.