Specifications

42 AltiAgent Manual
• Idle—the extension is not in use; you can click the Status field to ring
that extension
• Connected—the extension is in use
• Ringing—the phone on the extension is ringing; you can click the
Status field to pick up the call at your own extension
• Conference—the extension is on a conference call
• Voice Mail—the extension is in voice mail
• Auto Attendant—the extension is connected to an Auto Attendant
• Holding—the extension is on hold
• Hold Pending—the extension is awaiting hold
Calling or Picking Up Calls
If a monitored extension is Idle, clicking its Status field rings the
extension.
If a monitored extension is Ringing, clicking its Status field picks up the
call.
Note: If a call is coming in to a workgroup to which you are not currently
logged in, you cannot pick up the call.