Specifications

18 AltiAgent Manual
• The Directory panel has two tabs: CALLS, which shows a current list
of calls; and VOICE MAIL, which shows a log of current and past
voice messages.
Figure 4. Calls Tab
• The Call Controls provide single-click functions to MUTE,
REDIAL, HANGUP, HOLD, TRANSFER, CONFERENCE, or
send calls to VM (voice mail) or to AA/IVR (Attendant).
Figure 5. Call Controls
Note: When IP Talk is enabled, the headset volume control can be
invoked by AltiView using the Volume Control button.
Note: (Mute feature available only when IP Talk is enabled). When
mute is enabled, a mute symbol appears in the main window.
Figure 6. Mute Display
• The Config button lets you customize your call handling and voice
message settings.
See “Configuring Your Station Settings” on page 47.
Figure 7. Config button
• The EXPAND button provides a view into extension or workgroup
activity and provides access to past call logs.